It Operations Engineer Associate

Há 6 dias

São Paulo, Brasil Brex Tempo inteiro

Why join us
Brex is the AI-powered spend platform.
We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses.
Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry.
We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.
We make this a reality by empowering you with the tools, resources, and support you need to grow your career.Engineering at Brex
Engineering at Brex is about building systems that scale with speed and intention.
Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration.
We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment.
It's an environment where engineering is a craft, and builders become leaders.
What you'll do
You will be supporting the various IT needs of Brex employees across all departments and teams.
Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently.
You will give excellent customer service by utilizing creative thinking and problem-solving skills.
You will work within the IT Support Team to build more mature systems, improve existing processes, and drive IT projects across many teams.
Where you'll work
This role will be based in our São Paulo office.
You must be willing to work in the office 5 days per week.
Employees will be able to work remotely for up to 4 weeks per year.
Responsibilities
Provide in office support 5 days a week
Mentor other team members
Improve existing IT processes
Troubleshoot and resolve software issues for Mac and PC
Triage and document steps to simplify escalations
Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira, Mac, PC, Zoom, and more
Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
Troubleshoot network issues (DNS, VPN, and WiFi)
Requirements
5+ years of experience with IT Ops
Proven ability to lead projects
Strong Apple support experience
Desire to learn new technologies and skills
Ability to handle support tickets in line with SLAs
Bonus points
Jamf MDM experience
Zoom Room configuration experience
Experience supporting large meeting AV needs
Supporting office builds from an IT perspective

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