It Operations Engineer
Há 4 dias
Why join usBrex is the AI-powered spend platform.We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses.Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry.We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.We make this a reality by empowering you with the tools, resources, and support you need to grow your career.Engineering at BrexEngineering at Brex is about building systems that scale with speed and intention.Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration.We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment.It's an environment where engineering is a craft, and builders become leaders.What you'll doYou will be supporting the various IT needs of Brex employees across all departments and teams.Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently.You will give excellent customer service by utilizing creative thinking and problem-solving skills.You will work within the IT Support Team to build more mature systems, improve existing processes, and drive IT projects across many teams.Where you'll workThis role will be based in our São Paulo office.You must be willing to work in the office 5 days per week.Employees will be able to work remotely for up to 4 weeks per year.ResponsibilitiesProvide in office support 5 days a weekMentor other team membersImprove existing IT processesTroubleshoot and resolve software issues for Mac and PCTriage and document steps to simplify escalationsSupport various IT Systems including Slack, G Suite, Jamf, Okta, Jira, Mac, PC, Zoom, and moreIdentify Mac and PC hardware issues, work with external vendors to provide repairs and replacementsTroubleshoot network issues (DNS, VPN, and WiFi)Requirements5+ years of experience with IT OpsProven ability to lead projectsStrong Apple support experienceDesire to learn new technologies and skillsAbility to handle support tickets in line with SLAsBonus pointsJamf MDM experienceZoom Room configuration experienceExperience supporting large meeting AV needsSupporting office builds from an IT perspective
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