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Technical Support Service Desk Administrator (English & Spanish Support) Hybrid – São Paulo, SP Contract | 6 months + possible 90-day extension We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.Responsibilities Provide user support in English and Spanish via phone, email, and chat.Support mobile devices ( iOS and Android ).Troubleshoot and support network infrastructure and VPN .Maintain and support Windows, Office 365, Outlook, and ServiceNow .Perform first-level support according to established procedures.Analyze, diagnose, and resolve incidents.Log incidents and service requests accurately.Required Education & Experience Technical degree in Technology or a related field, or higher education in Technology/Systems.Minimum 2 years of experience providing user support.Technical Skills Advanced English and Spanish (mandatory; validated).Knowledge of ITIL .Experience with Windows, Office 365, Outlook .Understanding of computer networks and VPN .Experience with ServiceNow .Benefits (via Pride Global) Eligible employees receive: Medical, dental, and vision coverage Supplemental benefits (accident, critical illness, hospital indemnity) Life & disability insurance 401(k) retirement savings Employee assistance program Legal assistance Auto, home, and pet insurance Discounts with preferred vendors


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