Key Account Manager

Há 6 dias

São Paulo, São Paulo, Brasil Jeeves Tempo inteiro

Overview
Key Account Manager role at Jeeves
Jeeves is a financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform.
The company operates across 20+ countries and serves over 5,000 clients, ranging from venture-backed startups to SMBs worldwide.
Jeeves aims to empower businesses with efficient and cost-effective financial solutions and has been recognized by industry publications and investors alike.
Senior Key Account Manager will oversee and grow a portfolio of high-value B2B clients in the LATAM region.
The role emphasizes cross-sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations.
Location
São Paulo, Brazil.
This is a full-time role based in-office at complexo JK Iguatemi (2-3 days/week).
Key Responsibilities
Manage and grow a portfolio of key clients across Mexico and Colombia
Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet
Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups
Coordinate with credit, risk, and customer success to support complex client needs or escalations
Present and position Jeeves solutions (cards, Jeeves Pay, spend management) to CFOs, Controllers, and finance teams
Manage account performance: track client activity, expansion potential, and risks to revenue
Ensure high levels of product adoption and client satisfaction, driving NRR growth
Maintain a deep understanding of product updates to deliver tailored recommendations
Regularly report on account status and performance to regional leadership
Contribute to quarterly business reviews and expansion planning with clients
Support collections and payment conversations where needed, in collaboration with the finance team
Understand and sell additional solutions
Qualifications
Bachelor's or Master's degree in Business, Marketing, Finance, Hospitality, or related field
3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services)
Proven track record of expanding accounts via cross-sell and upsell strategies
Experience on fintech and SaaS platforms selling
Strong understanding of B2B financial products, including credit lines, virtual cards, and digital payments
Excellent communication and negotiation skills, with the ability to influence C-level stakeholders
Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools
Fluent in English; Upper-Intermediate to Advanced Spanish preferred
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Transportation, Logistics, Supply Chain and Storage
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