Customer Support Specialist

Há 21 horas


Ituiutaba, Brasil Justmarkets Tempo inteiro

ResponsibilitiesEfficiently respond and communicate with clients to understand and service their needs via livechatEffectively analyse customer data to make appropriate recommendations and problem resolutionsResolve product or service concerns by clarifying the customer's problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolutionDemonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat businessBuild rapport with clients and effectively diffuses conflict and oppositionContribute to team effort by accomplishing related results as neededCommit to meeting quality standards in processing customer adjustmentRequirementsProficiency speaking and writing in Portuguese, Spanish and EnglishComputer literacyAble to identify ways of solving the problem and present the solution in a verbal and written mannerStrong interpersonal skillsHigh level of professionalismAttention to detail and punctualityOwn a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac **** model onwards.)Stable internet connectionWe offer12 shifts of annual leave per year8 shifts of sick leave per yearWorking on a shift schedule (day and night shifts)Medical budgetOpportunity to work remotelyProfessional education budgetLanguage learning budgetWellness budget (gym membership, sports gear and related expenses)



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