Empregos atuais relacionados a Manager, Technical Support - São Paulo, São Paulo - DocuSign
-
Technical Support Manager
Há 3 dias
São Paulo, São Paulo, Brasil Scylladb Tempo inteiro3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ScyllaDB is looking for a highly motivated hands-on Technical Support Manager to lead our Global Technical Support team.We are a leading provider of high-performance NoSQL databases, empowering businesses to achieve unparalleled performance, scale, and...
-
Technical Support Manager
4 semanas atrás
São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiroJoin to apply for the Technical Support Manager (Remote, BRA) role at CrowdStrikeJoin to apply for the Technical Support Manager (Remote, BRA) role at CrowdStrikeGet AI-powered advice on this job and more exclusive features.As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since...
-
Technical Support Manager
1 dia atrás
São Paulo, São Paulo, Brasil ScyllaDB Tempo inteiro3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. ScyllaDB is looking for a highly motivated hands-on Technical Support Manager to lead our Global Technical Support team.We are a leading provider of high-performance NoSQL databases, empowering businesses to achieve unparalleled performance, scale, and...
-
Manager, Technical Support
2 semanas atrás
São Paulo, São Paulo, Brasil Docusign Tempo inteiroJoin to apply for the Manager, Technical Support role at Docusign Join to apply for the Manager, Technical Support role at Docusign Get AI-powered advice on this job and more exclusive features. Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to...
-
Manager, Technical Support
3 semanas atrás
São Paulo, São Paulo, Brasil Docusign Tempo inteiroJoin to apply for the Manager, Technical Support role at DocusignJoin to apply for the Manager, Technical Support role at DocusignCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives....
-
Manager, Technical Support
Há 5 dias
São Paulo, São Paulo, Brasil Docusign Tempo inteiroJoin to apply for the Manager, Technical Support role at Docusign Join to apply for the Manager, Technical Support role at Docusign Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's...
-
Manager, Technical Support
Há 4 dias
São Paulo, São Paulo, Brasil Docusign Tempo inteiroJoin to apply for the Manager, Technical Support role at Docusign Join to apply for the Manager, Technical Support role at Docusign Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's...
-
Associate Manager, Technical Support
Há 5 dias
São Paulo, São Paulo, Brasil redhat Tempo inteiro**About the job**:- The Red Hat Application Platform Support team is looking for an Associate Manager of Technical Support to join us in Sao Paulo, Brazil. In this role, you will join a team that is responsible for supporting our suite of Red Hat Application Services solutions and Red Hat OpenShift Container Platform. You'll oversee a team of engineers that...
-
Technical Support Engineering Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Microsoft Tempo inteiroTechnical Support Engineering Manager - Cybersecurity - Cloud Protection Join to apply for the Technical Support Engineering Manager - Cybersecurity - Cloud Protection role at Microsoft Technical Support Engineering Manager - Cybersecurity - Cloud Protection 2 days ago Be among the first 25 applicants Join to apply for the Technical Support Engineering...
-
Technical Support Engineering Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Microsoft Tempo inteiroTechnical Support Engineering Manager - Cybersecurity - Cloud ProtectionJoin to apply for the Technical Support Engineering Manager - Cybersecurity - Cloud Protection role at MicrosoftTechnical Support Engineering Manager - Cybersecurity - Cloud Protection2 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineering Manager -...
Manager, Technical Support
2 semanas atrás
Join to apply for the Manager, Technical Support role at DocusignJoin to apply for the Manager, Technical Support role at DocusignCompany OverviewDocusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).Company OverviewDocusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doAs the Manager of Technical Support, you will lead a team of Technical Support Engineers (TSEs) who resolve complex technical inquiries and support enterprise customers across Docusign's product portfolio.
You will be responsible for coaching, developing, and empowering your team to provide world-class customer service while ensuring operational excellence across support delivery.
This includes managing escalations, fostering cross-functional collaboration, and driving continuous improvement.
Your leadership will help ensure customer success, team satisfaction, and scalable support operations.This is a people manager role reporting to the Senior Support Service Delivery ManagerResponsibilitiesLead, develop, and coach a team of Technical Support Engineers (TSEs)Manage onboarding, mentoring, and ongoing development of team membersDrive operational efficiency through KPI tracking, process optimization, documentation, and change managementConduct performance evaluations, including bi-annual focal reviewsAct as a liaison between Technical Support and cross-functional teams, including Engineering, Product, and Professional ServicesSupport escalated enterprise customer issues and risk assessmentsIdentify and escalate systemic issues and emerging customer trendsOversee compliance activities and quality reviews within the support environmentJob DesignationRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.
Preferred job designations are not guaranteed when changing positions within Docusign.
Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasic6+ years of experience in a technical, customer-facing role supporting enterprise SaaS products3+ years of experience as a team lead or manager in a technical support environmentProven experience managing individuals in hybrid or remote team environmentsAn effective and proven technical background in software, including handling escalations and mentoring teamsBachelor's degree or equivalent experience in Computer Science, Engineering, or related technical fieldEnglish language fluency (native or fluent)PreferredExperience with web-based applications or developmentProficiency in using Salesforce, JIRA, and other ticket/case management platformsExperience providing and/or assisting with technical training, documentation, or knowledge base content creationExposure or familiarity with Docusign or comparable agreement technology platformsFamiliarity with internet technologies such as REST APIs, JSON, XML, SOAP, and Pub/Sub architectureFluency in an additional language beyond EnglishLife at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
You can count on us to listen, be honest, and try our best to do what's right, every day.
At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.
And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
If you need such an accommodation, or a religious accommodation, during the application process, please contact us at ****** you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****** for assistance.Applicant and Candidate Privacy NoticeSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Docusign by 2xSenior Customer Success Manager (Podcasts)Customer Success Manager - Remote Work | REF#284371Customer Success Manager, Mobile AdvertisingGrowth Marketing Manager (Enterprise Customer Success)Technical Support Engineer II - MicrosoftSenior Account Manager – Client Success & RetentionWe're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
