Associate Manager, Technical Support

Há 3 dias


São Paulo, São Paulo, Brasil redhat Tempo inteiro
**About the job**:
- The Red Hat Application Platform Support team is looking for an Associate Manager of Technical Support to join us in Sao Paulo, Brazil. In this role, you will join a team that is responsible for supporting our suite of Red Hat Application Services solutions and Red Hat OpenShift Container Platform. You'll oversee a team of engineers that provides technical support to enterprise customers and help them meet customer-centric organizational goals. You'll also recommend and implement support workflows and allocate engineers to troubleshoot and solve customer issues. As part of Red Hat's global Customer Experience and Engagement (CEE) organization, you'll partner with your peers around the globe to guide initiatives, implement support workflows, and develop technical team members. As an Associate Manager, you'll need to use your people management skills and passion for improving the customer experience to foster teamwork among a diverse group of support engineers that work in a fast-paced, rapidly changing environment.**What you will do**:
- Manage and maintain a team of technically skilled engineers covering Application Platform Support solutions
- Manage customer escalations for highly technical support requests
- Maintain a high level of customer satisfaction
- Continuously promote and guide the professional and personal development of your team
- Implement strategic changes to improve knowledge management, customer support, and problem solving
- Coordinate improvement programs for global support processes and procedures
- Provide leadership in problem solving, including proposing and discussing fixes, providing advice, and educating customers
- Collaborate with other teams including sales, services, engineering, and product management to prioritize customer requests
**What you will bring**:
- Commercial experience in a customer service or technical support environment for a technology-oriented company or department
- Demonstrated team-management experience with solid customer focus
- Ability to identify potential and motivate and develop your team from scratch
- Ability to handle multiple tasks at once, prioritize, and work well under pressure
- Ability to communicate effectively with customers, third-party vendors, and Red Hat associates
- Excellent written and verbal communication skills in English
- Familiarity with Openshift or cloud technologies in the enterprise sector is a plus
- Knowledge of support systems and tools is a plus
LI-FV1
**About Red Hat**:

  • São Paulo, São Paulo, Brasil Scylladb Tempo inteiro

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ScyllaDB is looking for a highly motivated hands-on Technical Support Manager to lead our Global Technical Support team.We are a leading provider of high-performance NoSQL databases, empowering businesses to achieve unparalleled performance, scale, and...

  • Technical Support Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro

    Join to apply for the Technical Support Manager (Remote, BRA) role at CrowdStrikeJoin to apply for the Technical Support Manager (Remote, BRA) role at CrowdStrikeGet AI-powered advice on this job and more exclusive features.As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since...

  • Manager, Technical Support

    2 semanas atrás


    São Paulo, São Paulo, Brasil DocuSign Tempo inteiro

    Join to apply for the Manager, Technical Support role at DocusignJoin to apply for the Manager, Technical Support role at DocusignCompany OverviewDocusign brings agreements to life.Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.With...

  • Manager, Technical Support

    1 semana atrás


    São Paulo, São Paulo, Brasil Docusign Tempo inteiro

    Join to apply for the Manager, Technical Support role at Docusign Join to apply for the Manager, Technical Support role at Docusign Get AI-powered advice on this job and more exclusive features. Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to...

  • Manager, Technical Support

    2 semanas atrás


    São Paulo, São Paulo, Brasil Docusign Tempo inteiro

    Join to apply for the Manager, Technical Support role at DocusignJoin to apply for the Manager, Technical Support role at DocusignCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives....


  • São Paulo, São Paulo, Brasil Docusign Tempo inteiro

    Join to apply for the Manager, Technical Support role at Docusign Join to apply for the Manager, Technical Support role at Docusign Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's...


  • São Paulo, São Paulo, Brasil Docusign Tempo inteiro

    Join to apply for the Manager, Technical Support role at Docusign Join to apply for the Manager, Technical Support role at Docusign Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's...


  • São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Technical Support Engineering Manager - Cybersecurity - Cloud Protection Join to apply for the Technical Support Engineering Manager - Cybersecurity - Cloud Protection role at Microsoft Technical Support Engineering Manager - Cybersecurity - Cloud Protection 2 days ago Be among the first 25 applicants Join to apply for the Technical Support Engineering...


  • São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Technical Support Engineering Manager - Cybersecurity - Cloud ProtectionJoin to apply for the Technical Support Engineering Manager - Cybersecurity - Cloud Protection role at MicrosoftTechnical Support Engineering Manager - Cybersecurity - Cloud Protection2 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineering Manager -...


  • São Paulo, São Paulo, Brasil Docusign Tempo inteiro

    **Manager, Technical Support**Customer Success | Sao Paulo, Brazil**Our agreement with employees**DocuSign is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work.You can count on us to listen, be honest, and try our best to do what's right, every day.At DocuSign,...