Technical Support Associate

**About the job**:- The Red Hat Application Platform Support team is looking for an Associate Manager of Technical Support to join us in Sao Paulo, Brazil. In this role, you will join a team that is responsible for supporting our suite of Red Hat Application Services solutions and Red Hat OpenShift Container Platform. You'll oversee a team of engineers that...

Role: Associate- Technical SupportLocation: Sao Paulo, BrazilLanguages required: Portuguese+Spanish+EnglishSalary: BRL R$ 2450/monthResponsibilities: • Technical support by ticket to ensure closure according to ITIL incident management process.• Follow-up/update of tickets for each call to ensure timely closure.• Ownership of calls and tickets,...

**ESSENTIAL JOB RESPONSIBILITIES**:Identify, develop and implement improvements to support processes and proceduresAccess customer systems to obtain the necessary data files, logs and reports for analysis and Intake, triage, and escalate more complex scenarios to the Global Product Support and/or Medical Affairs team.Contribute to quality compliance through...

Role: Associate- Technical Support Location: Sao Paulo, BrazilLanguages required: Portuguese+Spanish+EnglishSalary: BRL R$ 2300/monthResponsibilities:• Technical support by ticket to ensure closure according to ITIL incident management process.• Follow-up/update of tickets for each call to ensure timely closure.• Ownership of calls and tickets,...

Role: Associate- Technical SupportLocation: Sao Paulo, BrazilLanguages required: Portuguese+Spanish+EnglishSalary: BRL R$ 2300/monthResponsibilities: • Technical support by ticket to ensure closure according to ITIL incident management process.• Follow-up/update of tickets for each call to ensure timely closure.• Ownership of calls and tickets,...

Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer-facing organization, you will play a critical role in ensuring seamless customer experiences and fostering long-term relationships.Job Description:As a Customer Support Specialist, your primary goal will be to analyze and enable...

Job Description:We are seeking a skilled Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing superior customer support, focusing on intricate issues that require human expertise.You will work closely with our AI systems to enhance customer solutions and refine the AI systems for better...

Position summary We are looking for a dynamic Technical Support / Customer Success Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our...

The Technical Customer Support Manager manages the daily activities of the Tier 1 Technical Support Team, ensuring the successful delivery of the first step in the Customer Care journey.Through effective hiring, training, and mentoring of Associates, The Technical Customer Support Manager drives successful troubleshooting, escalation and resolution of...

**ESSENTIAL JOB RESPONSIBILITIES**:Engage customers to collect and compile detailed information about customer complaintsConduct advanced data analysis and troubleshooting, understanding customer sample collection, processing and laboratory practicesInvestigate and resolve advanced customer complaintsDocument complaints and resulting investigations in the...