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Technical Support Analyst
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**ESSENTIAL JOB RESPONSIBILITIES**:
Identify, develop and implement improvements to support processes and procedures
Access customer systems to obtain the necessary data files, logs and reports for analysis and Intake, triage, and escalate more complex scenarios to the Global Product Support and/or Medical Affairs team.
Contribute to quality compliance through proper and concise documentation of product or technical inquiries and Maintain product knowledge and contribute to process excellence through continuous improvement efforts
**TRAINING RESPONSIBILITIES**:
Ensure your associates attend and complete all required trainings satisfactorily and on time.
**MINIMUM REQUIREMENTS**:
**Education and Experience (in years)**:
Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy and related courses.
1-2 years of related work experience in a customer service, technical support, service, or product support role
**Knowledge and skills**:
Excellent oral and written communication skills.
Highly self-motivated with a strong ability to learn quickly in a complex technology platform;
Ability to document problems and issues, determine available resources and course of action for resolution.
Such actions may include, but are not limited to: tracing shipments, expediting replacement, and initiating exchange of product.
Ability to prioritize workload effectively and Ability to build collaborative work relationships with different groups within the organization.
Comfortable with ambiguity and able to positively cope with change, serving as an example to others
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.
As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
