Technical Product Support Associate

1 semana atrás

São Paulo, São Paulo, Brasil beBeeSolutions Tempo inteiro R$1.080.000 - R$1.596.000
Customer Support Specialist

We are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer-facing organization, you will play a critical role in ensuring seamless customer experiences and fostering long-term relationships.

Job Description:

As a Customer Support Specialist, your primary goal will be to analyze and enable customers to efficiently and effectively use our product suite while attempting to resolve their issues.

  • Provide initial response, operational assistance, and development of software workarounds and/or resolutions.
  • Deliver solutions to both technical and non-technical end-users while also supporting a wide range of technologies.
  • Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success.
Required Skills and Qualifications:

To succeed in this role, you will need to possess the following skills and qualifications:

  • 3+ years of relevant work experience in problem analysis case resolution.
  • Excellent communication and interpersonal skills, capable of building rapport with diverse customer groups.
  • Strong written communication in English and Portuguese, any additional second language is a plus.
  • Basic technical understanding of Enterprise Architecture methodology, EA related platforms, and SaaS related platforms.
Benefits:

As a valued member of our team, you can expect:

  • Opportunities for professional growth and development.
  • A dynamic, international team working in a connected remote setup.
  • The chance to build strong relationships with our valued customers.
Others:

Additional information about this opportunity includes:

  • Passion for solving technical problems.
  • Hybrid work arrangement based in Sao Paulo, Brazil.

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