Technical Support Professional
1 dia atrás
We are seeking a dedicated professional to provide exceptional customer support as a Technical Support Specialist.
The ideal candidate will be responsible for acting as the primary point of contact for customers requiring assistance with our products. This includes providing product support via phone, email, and other communication channels.
This is an exciting opportunity for someone looking to contribute to customer support operations and make a meaningful impact on a global scale.
Responsibilities- Technical Support and Issue Resolution: Identify and resolve basic product issues using data collection, troubleshooting, and remote connections to customer systems.
- Customer Engagement and Documentation: Engage customers to collect and compile detailed information about complaints and document them in a complaint management system.
- Collaboration and Continuous Improvement: Collaborate with internal teams to support continuous improvement efforts and deliver exceptional customer experiences.
- Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering, or related courses.
- 1-2 years of experience in customer service, technical support, service, or product support roles.
- English fluency and excellent written and verbal communication skills.
- A comprehensive benefits package that adds value to your life.
- Opportunities for career growth and development.
- A flexible work arrangement that supports work-life balance.
- This role may require occasional overnight travel.
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