Technical Support Professional

Há 2 dias

São Paulo, São Paulo, Brasil beBeeSpecialist Tempo inteiro US$40.000 - US$60.000
Technical Support Specialist

This is an exciting opportunity to join our team as a Technical Support Specialist.

As a key member of our support team, you will be responsible for providing technical assistance and resolving issues for internal and external customers via phone and email.

You will work closely with various teams, including Field Service, Sales, Marketing, and Quality Assurance, to support continuous improvement efforts and deliver exceptional customer experiences.

  • You will act as the first level of technical support, identifying and resolving basic product issues using data collection, troubleshooting, and remote connections to customer systems.
  • You will engage with customers to collect and compile detailed information about complaints and document them in our complaint management system.
  • You will collaborate with cross-functional teams to drive process improvements and maintain product knowledge.

The ideal candidate will have a strong background in technical support, excellent communication skills, and a customer-centric approach. You will possess a Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering (Biochemical/ Mechanical/Electrical), or related courses, along with 1-2 years of experience in a similar role. Language skills, English & Portuguese fluency, are required. Bonus points if you have previous experience working with US-based Life Sciences/Diagnostic/Medical Device Companies or CRM systems.

Required Skills:

  • Technical support and issue resolution
  • Customer engagement and documentation
  • Collaboration and continuous improvement

Qualifications:

  • Bachelor's degree in relevant field
  • 1-2 years of experience in technical support
  • English & Portuguese fluency

What We Offer:

  • A comprehensive benefits package that adds value to your life
  • A flexible work arrangement, including the possibility of remote work
  • The opportunity to work with a winning team and contribute to driving business results

Others:

  • This role may include occasional overnight travel
  • This position requires working U.S. business hours and may involve working on Brazilian holidays

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Join us today and discover a career that accelerates real-life impact

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