Exceptional Technical Support Professional

Há 19 horas

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$80.000 - R$120.000

Seeking an expert Technical Support Specialist who combines solution engineering expertise with creative problem-solving to ensure customers get the most out of their experience.

Job Overview

The ideal candidate will provide exceptional technical support, think critically to diagnose and resolve complex issues, and guide customers in navigating the platform for optimal use and efficiency.

Key Responsibilities:

  • Deliver outstanding customer service at every interaction
  • Collaborate with internal teams to escalate and resolve complex technical issues and share ideas to improve support processes
  • Analyze customer needs and platform usage to provide strategic recommendations for improved performance and functionality
Required Qualifications

To succeed in this role, you will need:

  • 5+ years of experience in Customer Support/Technical Support roles
  • Bachelor's degree in Computer Science, Information Technology, or equivalent
  • Fluent in English (spoken and written)
  • Strong problem-solving and analytical abilities
  • Excellent technical writing skills with experience creating clear documentation and knowledge base articles
Benefits and Career Advancement

This is a fantastic opportunity to join a growing company and develop your skills with a supportive team. You'll have career advancement opportunities and professional growth paths, making a real impact on customer success.

Join our dynamic team and take your career to the next level

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