Distinguished Technical Support Professional
Há 4 dias
We are seeking an accomplished Technical Support Manager to lead our Global Technical Support team.
This key role involves delivering exceptional technical support services, resolving complex issues, and driving continuous improvement initiatives.
- Ensure customer satisfaction by providing a customer-centered philosophy across the global team.
- Lead by example, becoming an expert in both the product ecosystem and processes.
- Develop and mentor Customer Support Engineers to ensure seamless delivery of technical support.
- Closely collaborate with Engineering and Product teams while managing escalations.
- Manage the complete roster of customer-sourced tickets, including developing action plans for escalated customer problems.
- Provide intelligence and reports to management, customers, and other stakeholders, helping foresee upcoming bugs or problems.
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