Technical Support Professional

This is a pivotal role within our IT operations team, focusing on providing exceptional technical support to internal stakeholders. As an IT Support Specialist, you will be responsible for delivering efficient and effective everyday operations, handling level 2 and 3 issues as they arise, and collaborating with other teams to drive project work forward.

The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to work well under pressure. They will be adept at troubleshooting complex technical issues, have a high level of problem-solving skills, and be able to maintain a professional demeanor in challenging situations.

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• Provide on-site/remote support to internal teams, ensuring seamless IT services delivery">
• Ensure all standard technology services, including AV systems, are delivered as needed">
• Develop strong relationships with key internal stakeholders, including HR, Finance, and Admin teams">
• Champion customer-centric culture, empowering end users through training programs and super-user appointments">
• Educate business stakeholders on how to utilize IT services effectively and maximize benefits">
• Stay up-to-date with industry developments and emerging technologies, identifying opportunities for process improvements and cost savings">
• Collaborate with cross-functional teams to achieve business objectives and drive innovation">

As a mid-senior level IT professional, you will bring a wealth of experience and knowledge to this role. You will be responsible for:

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• Managing time zones across multiple regions, working closely with international teams to deliver high-quality results">
• Identifying and implementing process improvements to enhance efficiency and productivity">
• Providing input on technical requirements and specifications for new projects and initiatives">
• Supporting IT projects from initiation to closure, ensuring timely and quality delivery">
• Developing and maintaining knowledge bases, documentation, and best practices for IT service management">

This role offers a unique opportunity to make a real impact within our organization. If you are a motivated and experienced IT professional looking for a challenging and rewarding role, we encourage you to apply.

We offer a competitive salary package, generous leave entitlements, and a dynamic and supportive work environment. Our company values diversity, equity, and inclusion and encourages applications from candidates from diverse backgrounds.

For more information, please refer to our Privacy Notice.

To be successful in this role, you will need:

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• 5+ years of experience in IT help desk or desktop support">
• Strong technical knowledge of Windows and Mac platforms">
• Excellent written and verbal communication skills">
• Proven problem-solving skills and ability to think critically">
• Able to work independently and manage competing priorities">
• Ability to maintain a high level of professionalism in challenging situations">
• Basic understanding of cloud-based services and infrastructure">

Preferred qualifications include:

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• ITIL Foundation Certification or equivalent">
• Experience with incident management and problem management frameworks">
• Knowledge of ITSM tools and software">
• Background in IT service management or related field">

What We Offer

We pride ourselves on offering a collaborative, inclusive, and innovative work environment that allows our employees to grow professionally and personally. As a member of our team, you can expect:

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• A competitive salary package and annual bonus scheme">
• Generous leave entitlements and flexible working arrangements">
• Professional development opportunities and ongoing training">
• Access to cutting-edge technology and tools">
• A dynamic and supportive work environment">

Our company offers a range of benefits to support your physical and mental well-being, career growth, and personal interests. These include:

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• Mental health and wellbeing initiatives">
• Employee assistance program">
• Flexible working arrangements">
• Professional development opportunities">
• Wellness programs and social events">

We strive to create a workplace culture that fosters creativity, collaboration, and connection. Join us and discover a world of possibilities

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.

Please read our Privacy Notice for more information on how we process the information you provide.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Advertising Services