Technical Support Professional

1 dia atrás

São Paulo, São Paulo, Brasil beBeeExpertise Tempo inteiro R$40.000 - R$80.000
Unlock Your Potential with a Career in Technical Support

We strive for excellence through continuous learning and teamwork.

About the Role:
  • You will be responsible for investigating and resolving technical support issues with engineering teams.
  • Serve as a key point of escalation for complex support issues to drive improvements and enhance our support platform.
  • Become a subject matter expert and contribute to improving service efficiency, reliability, and recovery times.
  • Help drive OKRs related to release cadence and incident rates, ensuring seamless delivery and minimal downtime.
  • Develop documentation and code snippets to facilitate knowledge sharing with engineering teams.
What We Offer:
  • Ongoing professional development and skills enhancement opportunities.
  • Chances to collaborate on diverse projects and work across different locations.
  • A collaborative environment that values diversity, equity, and inclusion.
Our Culture:
  • We foster an inclusive culture that respects individuality and promotes teamwork.
  • We prioritize diversity, equity, and inclusion in all aspects of our work.

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