Technical Support Professional
2 semanas atrás
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team.
This role is perfect for individuals who are passionate about delivering exceptional customer experiences and have a strong background in technical support.
About the Role- Take ownership of customer issues and see problems through to resolution, ensuring timely and satisfactory outcomes.
- Diagnose, troubleshoot, and identify solutions to reported problems, utilizing technical expertise and industry knowledge.
- Maintain prompt, ongoing, and accurate communications with customers and stakeholders throughout the issue resolution process.
- Participate in customer calls as needed, providing expert advice and guidance.
- Gain comfort with database queries and review of data, applying analytical skills to drive decision-making.
- Bachelor's degree in Information Systems, Computer Science, or equivalent experience preferred.
- Minimum 1+ year in customer-facing technical support, IT support, or as a technical specialist.
- General understanding of software flow, execution, and development processes.
- Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring and logging API transactions is helpful.
- Strong problem-solving skills, with ability to analyze complex issues and develop effective solutions.
- Excellent time management and multi-tasking skills, with ability to prioritize tasks and meet deadlines.
- Excellent client-facing, written and verbal skills, with ability to communicate effectively with diverse groups.
- Strong English skills, with ability to comprehend and articulate technical information.
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