Senior Technical Support Professional
Há 2 dias
As a senior technical support engineer, you will be the go-to expert for resolving advanced technical issues that cannot be addressed by tier 1 support. You will interact directly with our customers and developers, ensuring timely solutions to complex problems while mentoring junior team members.
Key Responsibilities- Spearhead technical support projects aimed at enhancing customer success.
- Collaborate with cross-functional teams to implement creative solutions to customer challenges.
- Act as a thought leader within the support team, driving process improvements and knowledge-sharing initiatives.
Technical Expertise
- Conduct in-depth research and troubleshooting for complex technical issues.
- Collaborate closely with software developers to identify root causes and implement long-term solutions.
- Document best practices and solutions in support articles to enhance team efficiency.
We are seeking someone who is passionate about technology, thrives on solving problems, and loves helping others succeed. Here is what makes you a great fit:
- Strong technical expertise and experience with our products.
- Professional proficiency in English (written and verbal).
- A degree in a relevant field.
- Proven track record of exceeding key performance indicators.
- Exceptional problem-solving skills coupled with empathetic listening abilities.
You have exceptional communication and interpersonal skills, with the ability to collaborate effectively with colleagues and communicate complex technical information to non-technical stakeholders.
What We OfferWe offer a dynamic work environment where you can grow professionally and contribute to the success of our team. If you are excited about this opportunity and ready to take your career to the next level, we would love to hear from you.
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