Expert Technical Support Professional

Há 6 dias

São Paulo, São Paulo, Brasil beBeeSkillset Tempo inteiro R$70.562 - R$91.853

As a Technical Support Engineer Compliance, you will be responsible for delivering customer success by owning and solving complex technical issues.

Responsibilities
  • Identify process gaps and provide feedback to streamline processes and share best practices broadly.
  • Evaluate potential defects to senior engineers for resolution.
  • Apply broad knowledge of automated tools and contribute to tool improvement.
  • Share feedback on product functionality with senior engineers or the serviceability team.
  • Participate in case triage meetings to contribute to rapid customer solutions.
Readiness
  • Assist in implementing readiness programs and develop readiness content.
  • Mentor new Technical Support Engineers to develop intermediate level competence on support topics.
Resolution
  • Solve customer issues through problem-solving and research.
  • Analyze complex issues and contact customers to understand the issue.
  • Collaborate with cross-team resources to resolve moderately complex customer issues.

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