Technical Support Professional
Há 2 dias
Job Title: Technical Support Specialist
Job Summary:This role offers the opportunity to work with customers, supporting their technical needs and gaining expertise in cutting-edge software security technologies.
Key Responsibilities:- Provide technical support to customers within defined parameters, focusing on quality and customer satisfaction.
- Conduct advanced troubleshooting via remote sessions to resolve installation issues, configure network devices, and troubleshoot Windows, Linux, Mac, and Unix OS configurations.
- Handle technical escalations within team response/resolution targets.
- Work weekend and on-call shifts on a rotational basis.
- Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field.
- 3+ years' experience in IT, including systems/network administration or technical support roles.
- Experience with security products, such as Firewalls, IPSec, IDS/IPS, Anti-Virus, Web Security proxies, Email Security filters, VPNs.
- Linux operating system experience through command line level.
- Active Directory (or LDAP variant) group policy configuration and deployment experience.
- Cloud virtualization experience with Amazon AWS or Microsoft Azure.
- Ability to analyze complex problems and communicate effectively with customers.
Sophos operates a remote-first working model. Some roles may require a hybrid approach. Legal authorization to work in the posted jurisdiction is required without employer sponsorship.
Equal Opportunities:Sophos is committed to equality of opportunity for all applicants and employees. We value diversity and promote an inclusive environment.
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