Tool & Services Process Expert (Based On Panamá)

WHAT'S THE ROLE?
The purpose of the role is to implement end-to-end repair service process based on global standards.
The role involves leveraging on the global process community to generate new ideas, exporting and importing the best process practices and ensuring efficient end-to-end process flow.
WHO IS HILTI?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond.
Where strong customer relationships are creating solutions that build a better future.
Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes.
Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
WHAT DOES THE ROLE INVOLVE?
If you take the challenge some of your responsibilities will involve
- Responsible the implementation of the end-to-end repair service process within the service area based on global standards.
- Being involved with the operational areas of the AMS process, with strong communication and close relationship with the AMS Leaders on the markets
- Responsible for the regional/local process documentations, maintain and store on GPMS, ensure min. global compliance and enhance with local legal regulations if required
- Being responsible for regional Lean Management and to define the change management agenda bant with the responsible team leader
- Proactively interact with the regional stakeholders such as Service Marketing, channel management, Process experts, logistics, IT
- Establish strong collaboration within the Service Area leadership & RTP team to build a community of high performing team.
**HILTI has been certified as a Great Place to Work on all of our locations inside Latin America**
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WHAT DO WE OFFER?
We'll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders.
From there, we'll trust you to do whatever it takes to deliver outstanding results.
Go the extra mile and we'll reward you with unrivaled training, development, and career opportunities as soon as you're ready for the next challenge.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
WHAT YOU NEED IS:
- Bachelor's degree in engineering,
- Highly appreciate Agile methodologies knowledge
- Fluency in both English and Spanish (Portuguese proficiency is a plus).
- 3-5 years of experience in similar roles related to process, quality or repair operations
- Strong communication and project management skills
- Willingness to travel on a regular basis
WHY SHOULD YOU APPLY?
Let's face it, we know there are lots of other companies out there.
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team.
We're a big company with a family-owned feel.
You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
- Hilti, Inc is committed to employing a diverse workforce.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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**APPLY NOW**
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**Be Where You Belong**:
Find your future in a market-leading business with a truly caring and performance-driven culture.
**Who We Are**
**Explore your strengths**:
Here at Hilti, we focus on potential over track record, giving you the chance to build on your strengths and grow your skills
**Who We Are**
**Build a better future**:
Ever since our foundation, we have focused on innovation to drive our success and help build a better future for our customers.
**How We Work