It Executive

21 Oct ****Business Unit: Taj Samudra, ColomboDepartment: Information SystemsDescription:About IHCLIndian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies.With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.Careers at IHCLAt IHCL, we believe our employees are our greatest asset.We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth.Join us in creating memorable experiences and shaping the future of hospitality.Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.Job ObjectiveAs an officer, brings appropriate experience in this field to help the company grow.Seeking a position as an IT Officer, proficient in installation, configuration, and maintenance of IT systems, with strong knowledge of networking.Essential Job TasksResponsible for facilitating assistance in standard IT operations, including service desk management, by ensuring the periodic logging and resolution of incidents on the service desk portal.Areas of ResponsibilityDiagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and a range of software applications.Train and assist users in logging calls on call logging software.Take complete ownership of all incidents and change requests, effectively coordinating with other Central IT teams for support as required.Install and configure new IT equipment and upgrade machines to keep them current.Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and appropriately.Monitor backups and report any anomalies.Work effectively to ensure compliance with relevant legislation, policies, and proceduresAdditional Information-Positive thinker with a strong acumen for growth and the ability to work effectively in a team.Required QualificationsGraduation with a diploma or degree in a computer-related course.2-4 years of experience in supporting IT infrastructure and service delivery.Good understanding of server and desktop hardware, operating systems, networks, firewalls, load balancers, and telecom systems.Thorough understanding of Active Directory concepts.Strong knowledge of networking and virtualization.Work ExperienceGraduation with a diploma or degree in a computer-related course.2-4 years of experience in supporting IT infrastructure and service delivery.Good understanding of server and desktop hardware, operating systems, networks, firewalls, load balancers, and telecom systems.Thorough understanding of Active Directory concepts.Strong knowledge of networking and virtualization.Languages Needed in PositionEnglishKey Interfaces- ExternalKey Interfaces- InternalBehavioural CompetenciesProcess ExcellenceResult OrientationCollaborative EngagementChange ChampionshipGrowth MindsetGuest CentricityPersonal EffectivenessEqual Opportunities Employment at IHCLAt IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees.We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law.We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.