Service Connection Team Leader

Syensqo is all about chemistry.We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together.This is where our true strength lies.In you.In your future colleagues and in all your differences.And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.We are looking for:A Service Connection Team Leader who will manage and develop the Service Connection Support team on a day-to-day basis, and will be accountable for achieving the defined targets, implementing the solutions and improvements in line with SU strategy and guarantee customer satisfactionOur Service Connection Support team is integrated in the GBS Procurement Service Line and is responsible to provide Support to Users and Buyers for the scope of Provisioning and Accounts PayableWe count on you for:Manage the department & staffOrganize and assess work of the teamSet priorities and/or plan work for a weekly or daily scheduleEnsure that team output is in line with applicable delivery targets, indicators, ongoing projects, deadlines, cost and quality expectedEnsure that team output is in line with group standards (e.g. Health and Safety)Act as an expert of the domain and coach people toward accountability in terms of deliverablesEnsure team member development and career progressionInform, train, motivate, coach all team members to facilitate their growthPromote spirit of collaboration, continuous improvement and speak up attitude to act as problem solver both internally and outside Service UnitEnsure business continuity and backups are in placeEnsure or perform training activities (ex: onboarding of new employees in the team)Deliver operational servicesMonitor performance to ensure delivery of service in line with customer expectationsAnalyze structural issues and collaborate with Service Owner to fix themEnsure compliance with Group Internal Control, policies and audits, and perform the relevant checksEnsure work instructions/operating procedures are periodically updatedPrepare and publish all reporting on time and with the required qualityFind and implement quick fix solutions for problems or escalate issuesEnsure appropriate follow-up by the team of all pending issues, identifying trends, recurrent issues and taking appropriate actions/contacts internally or externally to address root causesEnsure relevant communications are made in a timely mannerGuarantee effective touch points with buyers and users with high participation ratesEnsure continuous improvement & innovationEnsure customer satisfactionMonitor and act on user's feedbackProactively monitor service provided, analyze gaps to target performance and propose and lead performance improvement initiativesPromote innovation in the team, and import new ideas and solutions from internal & external contactsCollaboration across the organization and with Service Owner to maintain standardization cross fertilization, and improve automationBe able to Project Manage several projects and initiatives simultaneously guiding teams to achieve the most effective and fastest resultsAcquire and update knowledge about policies, and adapt process to business needsMaintain knowledge about process & tools, and about the Group policies and proceduresCollect all input from Service Line Management to develop knowledge of the teamLearn and share best practices in the teamStay updated about customer requirements/specificities and future needs of company and customerCreate trusting partnership with stakeholders (internal and external)Be known and recognized by BSA stakeholdersTake ownership and resolve escalation requests from stakeholdersCreate, maintain and be active in networkingInitiate and maintain improved collaboration, across GBS/BSA organization, to accelerate improvementYou can count on us for:Work in a dynamic and collaborative environment and to contribute to this group's transformationGrowth and learning opportunitiesYou will bring:Education and ExperienceDegree in Business Management, Procurement, Accounting or in a relevant domain3 to 5 years experience in management and/or procurementProven people management experienceSkillsFluent in English (both written & spoken)Proven leadership and people management skillsExperience in leading big teams in global environmentsStrong Communication skills and ability to interact with all levels in the organizationStrong Customer-oriented attitude and ability to be agileProject Management skills and ability to manage several projects at the same timeStrong collaboration profile with problem solving mindsetProactive with a high level of initiative and autonomySAP experience in the domainYou will get:Competitive salary and benefits package16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulationsTraining platform for all employeesFree language courses (24 languages available)Free well-being sessions (physical and psychological)Additional information:Locations: Lisbon (Portugal), Curitiba (Brazil), Bangkok (Thailand)Hybrid working modelAbout usSyensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play.Inspired by the scientific councils which Ernest Solvay initiated in ****, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates.Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications.Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.At Syensqo, we seek to promote unity and not uniformity.We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity.We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience.We are here to support you throughout the application journey and want to ensure all candidates are treated equally.If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.LI-MZ2 #LI-hybrid