Customer Service Representative

Há 4 dias

Anápolis, Brasil Tech Mahindra Tempo inteiro

**Job Title**: Great opportunity for Expats in Europe with Excellent German Language Skills**Role**:Customer Service Representative/ Associate Customer Service - German**Job type** : Full-timeTech Mahindra is a large IT Service company that is expanding from India to the entire world.Whether it's AI, cybersecurity or everyday automation, TechM plays a leading role in the IT sector.This is an amazing opportunity for German Speakers to move to Hungry / Romania for great work opportunity, wherein support will be provided in visa processing for relocation to Romania or Hungry.**Job Responsibility**- Efficient and effective response to German-speaking customer inquiries through all available channels - **Voice Process.**- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.- Demonstrates appropriate sense of urgency for customer responses- All other duties as assigned**Requirements**:- Strong verbal communication skills in German language (Minimum Proficiency level B2+ and above)- High problem-solving skills- Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems- Typing 25 WPM and 80% accuracy.Ability to present value-adding solutions to customers- High emotional intelligence and soft skills with the ability to serve high-profile customers- Achieve goals on time with excellent customer care- Ability to learn, acquire knowledge and develop yourself- Experience in a multi-system environment- Preferably 0-3 -years of experience in a contact center or customer service environment**Preferred Competencies**:- Demonstrates a strong customer service orientation- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept- Friendly and upbeat style- Ability to handle difficult or irate customers effectively- Ability to set expectations and deliver information in a positive and articulate wayInvestigates and takes action to meet customer's needs- Solves routine problems effectively, gathering the information necessary from the customer- Applies systematic approach to solving problems- Professional and positive in interactions with others and is able to establish rapport quickly- Treats others with courtesy and respect- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals**Salary**: R$6,****** - R$6,****** per month**Language**:- German (required)

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