Software Support Professional

1 dia atrás


Curitiba, Brasil Bebeetechnicalexpert Tempo inteiro

Job DescriptionWe are seeking a skilled Software Support Professional to provide technical expertise and ensure seamless support for our platforms.This role involves maintaining daily operations, resolving incidents, and supporting integration enhancements.This position is responsible for delivering application support for our Specright and Interius platforms, managing incidents, service requests, and troubleshooting issues.Key Responsibilities:Provide application support for our Specright and Interius platforms, managing incidents, service requests, and troubleshooting issues.Maintain and improve integrations between Salesforce-based and Azure-hosted systems.Develop, modify, and troubleshoot Salesforce Data Loader scripts for bulk data imports, updates, and migrations.Support supplier onboarding, user administration, and access configuration.Collaborate with business and IT teams to analyze issues, validate solutions, and optimize workflows.Participate in testing, documentation, and maintenance of operational playbooks.Liaise with vendor support teams for escalated issues and platform enhancements.Monitor system performance, identify improvement opportunities, and contribute to continuous process optimization.Required Skills & Experience:5+ years of experience in enterprise SaaS application support.Hands-on experience with APIs, authentication, and data integration.Experience with Salesforce Data Loader or similar ETL tools.Exposure to Microsoft Azure environments and integration workflows.Strong troubleshooting, documentation, and communication skills.



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