Game Support Professional

Há 3 dias


Curitiba, Brasil Bebeesupport Tempo inteiro

Skill Game Support Specialist">Bring It On is a leader in the skill games industry, creating titles that deliver long-term player engagement and revenue growth. Our rapidly growing category offers immense opportunities for skilled professionals.">We foster a culture where every team member has maximum impact, enjoying autonomy and trust.You will join a world-class team to provide exceptional support to players, catering to their needs and delivering top-notch communications.">We have a positive, professional, engaged, and fun team with vast experience. We expect to find the same qualities in you.">Responsibilities:">• Provide daily support to players via multiple channels.">• Develop an understanding of game features, events, and player activities to deliver knowledgeable responses.">• Troubleshoot player issues and work with internal teams to resolve game-related problems.">• Maintain detailed documentation of player interactions and issues using CRM.">• Act as the voice of players, collecting feedback and communicating it to relevant departments.">• Assist with onboarding new players and helping them learn the game.">• Identify playing patterns and behavior through analytical tools, guiding player interaction strategies.">• Collaborate with other teams to provide promotional offers and inform players about new features and events.">Requirements:">• 4+ years of customer support experience, preferably in iGaming or Quality Assurance.">• Past experience in KYC and working with payments processors.">• Excellent verbal and written communication skills.">• Proficiency with CRM tools and experience documenting interactions.">• Strong empathy and ability to listen attentively.">Benefits:">• Proficiency in additional languages is a plus.">• Experience with analytics or Excel is preferred.



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