It Support Specialist

1 semana atrás

Curitiba, Brasil Bebeecybersecurity Tempo inteiro

Job Title: Technical IT ProfessionalJob DescriptionWe are seeking a highly skilled Technical IT Professional to join our team.
As an integral part of our organization, you will be responsible for ensuring the smooth operation of all computer systems and networks.Responsibilities include installing, configuring, and maintaining hardware, software, systems, and networks for employees both on-site and remotely.
You will also serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.Additionally, you will manage user accounts, permissions, and access controls across various platforms.
This includes deploying and integrating new productivity tools, monitoring and maintaining endpoint security, conducting regular software updates, and supporting cybersecurity initiatives.Required Skills & QualificationsA working level of spoken and written EnglishProven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment.Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.Experience with endpoint management, SaaS administration, and automation tools.Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.Excellent interpersonal and communication skills; ability to train and support non-technical users.Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate are a plus.BenefitsOur standard operating hours are from 9 am to 5 pm MST.
We value flexibility and teamwork, offering a collaborative work environment that fosters growth and innovation.Key ResponsibilitiesInstall, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.Support the deployment and integration of new productivity and collaboration tools.Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
Assist with cloud infrastructure management, data backup, and disaster recovery planning.Conduct regular software updates, security patching, and vulnerability assessments.Support cybersecurity initiatives, including employee security awareness training and incident response.Document processes, create user guides, and train staff on new technologies and best practices.Collaborate with leadership to evaluate and implement new tools that enhance productivity and security.

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