Customer Support Specialist

3 semanas atrás


Curitiba, Brasil UserGuiding Tempo inteiro

We’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you.

What you’ll do

- Handle support requests through live chat, video call and other channels, ensuring timely and professional responses.
- Deliver an excellent customer experience by becoming a product expert and helping users get the most out of UserGuiding.
- Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements.
- Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service.

What we’re looking for

- Based in Brazil and available to work full-time (5 weekdays, 45 hours).
- Strong proficiency in English and Portuguese (spoken and written).
- A problem-solver with a positive mindset who genuinely enjoys helping people.
- Highly organized and comfortable working with distributed teams across time zones.
- Someone interested in building a long-term career in customer experience and SaaS support.

Nice to have

- Previous experience in customer support or customer success, ideally in a SaaS or B2B environment.
- Familiarity with support tools like Intercom, Zendesk, or HubSpot.
- Additional language skills (Spanish is a huge plus).

Why you’ll love working at UserGuiding

UserGuiding is a VC-backed startup helping 2,000+ companies worldwide deliver better onboarding experiences. We’re a globally distributed team, passionate about growth and collaboration.

Here’s what we offer:

- Competitive salary + performance bonuses
- 100% remote working in Brazil
- Required hardware and software provided
- Access to educational resources and career development opportunities

Recruitment process

1. Initial Interview (30 min): Culture and role fit.
2. Practical Task: Product-related exercise to evaluate problem-solving and communication.
3. Final Interview: Conversation with the department head.



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