Customer Success Specialist

1 dia atrás

Curitiba, Brasil Sofia Health Tempo inteiro

**About Us**:Sofia Health is a leading online platform dedicated to promoting holistic well-being by connecting consumers with a diverse range of wellness services and products. Our mission is to make wellness accessible and convenient, empowering individuals to prioritize their health and happiness.**Job Overview**:**Customer Success Specialist**:- Act as the first point of contact for customer inquiries, providing timely and accurate information about our products and services.- Assist customers with order placement, tracking, and issue resolution.- Provide product recommendations based on customer needs and preferences.- Maintain a high level of product knowledge to effectively address customer inquiries.- Collaborate with the sales and marketing teams to promote new products and promotions.**Key Responsibilities**:**Customer Onboarding**:- Guide users through the onboarding process, ensuring a smooth and positive experience.- Provide detailed information about Sofia Health's features and offerings to new users.- Proactively engage with users to understand their needs and preferences.**Customer Support**:- Troubleshoot and resolve customer issues with empathy and professionalism.- Collaborate with cross-functional teams to address and resolve escalated customer concerns.**Product Knowledge**:- Develop a deep understanding of Sofia Health's platform, features, and benefits.- Stay informed about industry trends, health and wellness practices, and updates to the platform.- Educate customers on how to maximize the value of Sofia Health's services.**User Engagement**:- Proactively reach out to users to gather feedback and understand their evolving needs.- Encourage user participation in community forums and other engagement initiatives.- Identify opportunities to enhance user satisfaction and loyalty.**Documentation and Training**:- Contribute to the development of user guides, FAQs, and other educational materials.- Conduct training sessions for users to maximize their utilization of Sofia Health's platform.**Qualifications**:- Bachelor's degree in a relevant field (e.g., Health Sciences, Business, Communications).- Proven experience in customer support or success roles, preferably in the health and wellness industry.- Excellent communication skills, both written and verbal.- Empathetic and patient approach to customer interactions.- Strong problem-solving abilities and attention to detail.- Familiarity with health and wellness practices and terminology is a plus.- Tech-savvy with the ability to quickly learn and navigate new software. Proficient in using Google Suite, Microsoft Office Suite.- Ability to work independently and as part of a team.- Passion for health and wellness is desirable.- Work in 100% English**Additional Information**:- Remote Work- Flexible Hours- Growth Opportunities in the company.- Pay starts at $700.**Salary**: R$3,200.00 - R$3,400.00 per month**Experiência**:- Customer Services (obrigatório)Idioma:- Inglês (obrigatório)

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