Global It Support Specialist
Há 2 dias
Job Title: Senior IT Support EngineerRain is the fastest-growing fintech in the U.S., serving 3.5 million employees and backed by top investors.We're seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic, remote-first environment.The ideal candidate will bring outstanding IT support skills, a deep understanding of cloud-managed infrastructure, and expertise in supporting a globally distributed workforce.You'll be responsible for providing top-tier support to our global user base and ensuring smooth daily operations across hardware, software, network, and collaboration tools.Key Responsibilities:Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls.Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security.Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and improve efficiency.Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location.Provide expert IT support for our global teams across the US, India, LATAM, and Europe.Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning.Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment.Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams.Contribute to IT compliance efforts within a cloud-native infrastructure.Required Skills and QualificationsPlease find below the required qualifications and skills for this position:7+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce.Proven experience providing exceptional IT support to a globally distributed, remote workforce.Experience supporting Mac, Linux, and Windows platforms in a corporate environment.Strong expertise in networking principles (TCP/IP, DNS, VPN).Demonstrated success in driving IT automation or process improvements with measurable outcomes.Hands-on experience managing a distributed IT asset lifecycle using modern asset management tools.Advanced proficiency in Google Workspace administration and automation.Solid experience with Workspace ONE UEM or other modern MDM/UEM solutions.Exceptional documentation, project management, and cross-team collaboration skills, essential for a remote-first environment.Prior experience in a startup, fast-paced, or agile environment is highly desirable.Familiarity with compliance frameworks such as SOC2, PCI, ISO 27001.Excellent written and verbal communication skills with a customer-focused mindset.Passion for leveraging AI tools in IT operations or familiarity with emerging AI-enhanced IT solutions.
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Technical Support Specialist
2 semanas atrás
Salvador, Brasil Bebeecybersecurity Tempo inteiroTechnical Support SpecialistWe are seeking a skilled technical support specialist to join our team.Key Responsibilities:Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and...
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Senior It Support Engineer
Há 2 dias
Salvador, Brasil Rain Tempo inteiroJob Description Rain is the fastest-growing earned wage access (EWA) fintech in the U.S. , serving 3.5 million employees and backed by top investors like QED and Prosus . We’ve raised nearly $400M in funding—including the largest Series A in fintech history —and just closed our Series B to fuel our next stage of hypergrowth. We’re seeking an...
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Technical Support Specialist
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Salvador, Bahia, Brasil Sangoma Tempo inteiro US$3.000 - US$18.000 por anoTechnical Support SpecialistSangoma, a leader in business communications solutions, is seeking a dedicated Technical Support Specialist to join our team. With a reputation built on reliability and innovation, we provide fully integrated UCaaS solutions encompassing telephony, meetings, messaging, and more. As part of our commitment to superior customer...
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Customer Support Specialist
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San Salvador, Brasil Scalesource Tempo inteiro R$12.000 - R$24.000 por anoCustomer Support Specialist (Temp-to-Hire)Company: Bungii (Logistics)Compensation: $1,200 USD/monthContract Type: Temp-to-Hire (Start temporary, with potential for long-term)Role: Customer Support Specialist – Driver Communications Why Join Us?Are you ready to grow your customer support career in a fast-paced, tech-driven logistics company? This role puts...
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Infrastructure Specialist | IT Backoffice
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Salvador, Brasil Gympass Tempo inteiroOverview Infrastructure Specialist | IT Backoffice — Brazil (Remote) Your wellbeing, our mission. Join a company shaping a healthier world. Wellhub is revolutionizing workplace wellness by connecting employees to fitness, mindfulness, therapy, nutrition, and sleep partners in one subscription. Headquartered in NYC with team members in 11 countries, we’re...
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Remote Technical Support Specialist
Há 4 dias
Salvador, Brasil Bebeetechnical Tempo inteiroJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team.ResponsibilitiesProvide remote technical assistance to clients within the Brazilian market.Collaborate with internal teams to deliver exceptional customer experiences and effective solutions.Maintain open communication channels with support and development...
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Global Integration Specialist
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Salvador, Brasil beBeeIntegration Tempo inteiroGlobal Integration Specialist We are seeking a highly skilled professional to spearhead the integration of various systems, driving a high-impact transformation project. Main Responsibilities: Lead the integration of disparate systems, ensuring seamless connectivity and data synchronization. Collaborate with cross-functional teams to design, test, and...
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Mobile Development Specialist
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Salvador, Brasil Bebeeandroid Tempo inteiroExpand Global Reach as a Mobile Development ExpertOur organization seeks an accomplished mobile development specialist to enhance global reach through high-quality features and seamless internationalization.Key Responsibilities:Develop, maintain, and support mobile featuresCollaborate on new features and visual enhancementsPerform code reviews and uphold...
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Senior Oracle Cloud Financial Support Specialist
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