Collections Junior Specialist

1 dia atrás

Curitiba, Brasil Infobip Tempo inteiro

Join to apply for the Collections Junior Specialist role at InfobipWorking at Infobip means being part of something truly global.With 75+ offices across six continents, we're shaping how more than 80% of the world connects and communicates.We're building the world's largest and only full-stack cloud communication platform, and we do it with curiosity, passion, and collaboration.If you're looking for meaningful work and challenges that grow you, this is your opportunity.OverviewAs a Collections Junior Specialist at Infobip, you will be in the Order to Cash part of the team, which handles monitoring and billing, sending invoices, reconciling usage reports, analyzing revenue and prepaid balances, and communicating with clients regarding payment concerns while collaborating with various internal teams.ResponsibilitiesStrictly following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreementsContinuous communication with clients through calls and emails to understand their concerns regarding bill disputes, bill break-up summaries, and any other specific requirements for processing paymentsActively maintaining a customer base of minimum 300 C/B Segment CustomersIn-depth knowledge of collection procedures and implementation within the assigned customer portfolioActively managing doubtful debt and write-offs, and LPC calculationsManagement of Customer Collections Master Data in SalesforceAccurate tagging of customers and invoicing in Tesorio (Collections Tool)Internal stakeholder managementInternal/external escalationsDispute managementMore About You / QualificationsAdvanced English and Portuguese required for this roleExperience in communicating with clients via email, phone and online meetingsBachelor's degree in Accounting or Finance (plus)Great communication skills with internal and external stakeholdersKnowledge in collections and billing managementKnowledge of MS Office tools — especially ExcelDemonstrated ability to work both independently and as part of a teamEnthusiasm for learning and adapting to new challengesDiversity and Equal OpportunityInfobip is built on diverse backgrounds, perspectives, and talents.We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there's a place for you here.All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of ones identity.#J-*****-Ljbffr

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