Servicenow Ai Trainer Specialist

2 semanas atrás


Curitiba, Brasil Bebeeknowledge Tempo inteiro

Key ResponsibilitiesThe role involves defining decision frameworks for Reinforcement Learning initiatives, developing scenario-driven tasks that mirror real business workflows, crafting clear instructions aligned with operational processes, representing tasks in structured data format, and analyzing data accuracy using SQL.The responsibilities also include collaborating with peers to expand scenarios across domains, documenting patterns and best practices, and applying prompt engineering to structure effective task instructions.Primary Focus Areas:Defining decision frameworks for AI training initiativesDeveloping scenario-driven tasks that mirror real-world business processesCrafting clear instructions aligned with operational processesRepresenting tasks in structured data formatAnalyzing data accuracy using SQLRequired Skills and Experience:This role requires 4–6 years of experience in ServiceNow, particularly in CSM, ITSM, or HRSD modules, along with strong knowledge of workflows, cases, incidents, SLAs, and knowledge management.Proficiency in JSON and structured data handling, solid understanding of SQL for data validation, experience in AI model training workflows, and strong prompt engineering, analytical, and logical structuring skills are essential.



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