Cloud Solutions Specialist

Há 2 dias


Porto Alegre, Brasil Bebeecloudexpert Tempo inteiro

Job Title: Cloud Solutions ExpertWe are seeking a skilled professional to join our team as a Cloud Solutions Expert.Key Responsibilities:Technical ExpertiseDevelop in-depth understanding of cloud infrastructure and architecture, including SIP protocols.Gain expertise in reporting components like CCPulse/Pulse, ICON, Infomart, and CXInsights.Apply troubleshooting skills in cloud infrastructure with minimal supervision.Cloud ProductsDesign and develop call-flow architectures, scripts, data actions, and data tables for complex projects.Integrate cloud products with Salesforce, Genesys APIs, PCI PAL, and GenAI, ensuring seamless communication between systems.Cloud ComponentsWork with Google CCAI chatbots and predictive engagement components within the Genesys Cloud platform.InfrastructureManage trunks, E1/T1 (CAS, CCS), SIP, and gateway protocols (SIP and MGCP) for efficient network operations.ITIL KnowledgeApply ITIL principles for incident, change, and configuration management, ensuring service quality and continuous improvement.Requirements:Advanced English language proficiency.Strong analytical and problem-solving skills.Ability to work in a fast-paced environment with multiple priorities.What We Offer:Opportunities for career growth and professional development.A collaborative and dynamic work environment.Competitive compensation and benefits package.Contribute to shaping the future of technology by joining our innovative team



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