Technical Support Engineer
1 semana atrás
About the ProjectOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both Saa S and on-prem deployments. Support is organized into 4 pods: Analytics, Dev Ex, Data, and Infra.About Role:As a Technical Support Engineer (Data), you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Solutions team spans the globe and uses the SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. We are employing best-in-breed tools along with processes co-authored or directly influenced by our team. We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them.Required skills:Proven hands-on experience supporting a software platform/product in a customer-facing B2 B environmentExperience with databases such as Mongo DB, Redshift, My SQL, Oracle, and SnowflakeSkilled in reading and writing SQL queriesUnderstanding Data Modelling, ETL/Data Integration is a plusKnowledge of Mongo Shell Scripting is a strong advantageExperience working with the JDBC framework is a plusPractical experience with Linux operating systems (Debian and RHEL-based)Experience with Docker and Kubernetes is a strong advantageUnderstanding of Containerization Concept and Auto-Scaling is a plusFamiliarity with REST APIs is an advantageKnowledge of Python or scripting languages such as Java Script is a plusWork Hours: US East business hours.Scope of work:- You will handle customer questions and issues by combining business acumen with technical assessment skills. You will perform troubleshooting of issues both through the UI and the terminal- You will work closely with Senior team members to develop your skills and technical expertise within specific areas of the product, with ongoing opportunities to grow- You will partner with Customer Success Managers, Technical Account Managers, and Product to recognize trends in customer feedback and translate customer needs into a better overall productAbout you:You have a data-driven, analytical mindset with excellent problem-solving skillsYou are detail-oriented, with the ability to prioritize, multitask, and meet deadlinesYou demonstrate a proven ability to stay motivated and work effectively bothindependently and as part of a teamYou bring a proactive passion for supporting and helping othersYou have a strong desire to learn, grow, and contribute to the company's core valuesof collaboration and serviceYou possess excellent English communication, listening, and writing skillsYou possess a strong sense towards customer sentiment and adapt yourcommunication style accordinglyYou are clear in setting expectations and meeting the promised timeline
-
Technical Support Engineer
Há 2 horas
Ituiutaba, Brasil Softbinator Technologies Tempo inteiroAbout usAt Softbinator Technologies, we're driven by innovation and excellence. As an engineer here, you'll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you'll tackle real-world problems, collaborate with exceptionally talented engineers, and build cutting-edge solutions that...
-
Technical Support Engineer
2 semanas atrás
Ituiutaba, Brasil Allstarsit Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both Saa S and on-prem deployments. Support is organized into 4 pods:...
-
Technical Support Engineer
2 semanas atrás
Ituiutaba, Brasil Allstarsit Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both Saa S and on-prem deployments. Support is organized into 4 pods:...
-
Application Support Engineer
Há 4 dias
Ituiutaba, Brasil Hcltech Tempo inteiroThe Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems.The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to...
-
Azure Support Engineer
1 semana atrás
Ituiutaba, Brasil Buscojobs BR C2 Tempo inteiroPosition Description:We seek a talented Azure Senior Support Engineer. The Ideal candidate will provide advanced technical support and guidance to enterprise customers, leveraging Microsoft Azure services. You will troubleshoot complex issues, collaborate with engineering teams, and ensure customer satisfaction by delivering timely and effective solutions....
-
Technical Support Engineer
Há 2 horas
Ituiutaba, Brasil Ant International Tempo inteiroWe are seeking a skilled and customer-focused On-Site Technical Support Engineer to provide technical expertise for our financial services products, with a focus on credit industry solutions. The ideal candidate will possess strong Java development skills, hands-on experience with My SQL, and a proven ability to troubleshoot and resolve complex technical...
-
Technical Support Engineer
2 semanas atrás
Ituiutaba, Brasil Kaspersky Tempo inteiroKaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.Today our team has more than 5 000 top level experts, all of them regular people with their own talents and...
-
Information Technology Support Engineer
1 semana atrás
Ituiutaba, Brasil Teceze Tempo inteiroJob Title: On-Site IT Support Engineer Overview We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer...
-
Technical Solution Engineer
2 semanas atrás
Ituiutaba, Brasil Contemporary Amperex Technology Co., Limited Tempo inteiroAbout CATLCATL invites you to continue our legend of green energy!CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for seven consecutive years and global energy storage battery shipment has also ranked No.1 for three...
-
Senior Technical Support Engineer
2 semanas atrás
Ituiutaba, Brasil Kaspersky Tempo inteiroKaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.Today our team has more than 5 000 top level experts, all of them regular people with their own talents and...
