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Descrição da vagaAbout the PositionAre you motivated by the prospect of continually improving business processes?Mouts is currently seeking a Change Management Process Specialist in OTC/PTP to join our Global Technology team, supporting one of our prestigious clients.In this role, you will play a crucial part in supporting change management for process changes from an end-to-end (E2E) perspective, facilitating trainings, managing access, and being the go-to expert for new system functionalities.**Main Responsibilities**:- Lead and monitor actions related to process impacts within the SMEs (Subject Matter Experts) and the business.- Develop training material in collaboration with SMEs, including hands-on sessions.- Conduct and lead sessions with ambassadors and train the trainers.- Assist in mapping business activities and managing technical cutover.- Gain a thorough understanding of system functionalities to address business adaptation challenges.- Support roles and profiles mapping (User Access Management - UAM).- Contribute to the Communication & Engagement Plan.- Provide support to the hypercare team in resolving process-related incidents.- Act as a guardian of the Project template, striving to minimize deviations from the standard.- Facilitate smooth transitions of processes to regular business operations.**What We Are Looking For**:- Strong foundation in project methodologies, both Agile and Traditional.- Proficiency in using tools for developing training materials.- Technical understanding of business processes, specifically in Sales & Procurement.- Knowledge of SAP systems, preferably S/4 MM or SD.- Fluent in English.- Skills in process design.- Excellent communication and collaboration abilities.- Effective problem-solving skills.Join Mouts IT in this vital role, where you will have the opportunity to drive significant change and improve processes for one of our key clients.
