Implementation Specialist

OverviewEmployer Industry: Healthcare TechnologyWhy consider this job opportunitySalary up to $85,000Comprehensive benefits package offeredOpportunity for career advancement and growth within the organizationSupportive and collaborative work environmentChance to make a meaningful impact on healthcare delivery and customer satisfactionWhat to Expect (Job Responsibilities)Deliver outstanding onboarding support, ensuring high levels of customer satisfaction throughout the implementation processHost recurring customer status calls, providing clear and concise project updates, timelines, and progress reportsDeliver tailored end-user training to a diverse client base, including technical personnel, senior executives, and administrative staffMaintain high levels of quality and consistency across onboarding activities, ensuring alignment with the employer\'s standardsCapture, escalate, and resolve client issues promptly, leveraging available resources and ensuring customer trust is maintainedWhat is Required (Qualifications)1-3 years of SaaS implementation experience; experience in healthcare or healthcare IT preferredStrong interpersonal and communication skills, with the ability to engage confidently with stakeholders at all levelsProficient in Microsoft Suite; experience utilizing Salesforce (or similar CRM tools) is a bonusAbility to understand complex business challenges and build effective relationships with both internal teams and external customersStrong organizational, time management, and multi-tasking abilities, with an adaptable approach to shifting prioritiesHow to Stand Out (Preferred Qualifications)Experience in healthcare or healthcare ITPassion for learning new products and technologies, with the ability to translate technical details into valuable customer insightsAptitude to quickly grasp healthcare business models and understand the intricacies of healthcare organizations#HealthcareTechnology #ImplementationSpecialist #CareerOpportunity #CustomerSatisfaction #SaaSWe prioritize candidate privacy and champion equal-opportunity employment.Central to our mission is our partnership with companies that share this commitment.We aim to foster a fair, transparent, and secure hiring environment for all.If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position.Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#J-*****-Ljbffr