Customer Onboarding Specialist
Há 7 dias
We're expanding our Customer Success team and hiring a high-performing Onboarding Specialist.You will own the customers' first ******* days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly.This role defines the customer's first impression of Smarter Contact and has clear growth potential within a fast-scaling Saa S company.This is a direct-hire role.About us:Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U. S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals.What You'll Own:Lead and follow up on all 1-1 or group onboarding sessions via phone, video, text, and email using our own tech stackComplete all daily CRM tasks (to-dos, emails, texts, calls, etc.)Guide customers through initial setup, configuration, and first live campaignsEstablish clear expectations for SMS performance, compliance, and best practicesReinforce Smarter Contact's value proposition, positioning, and differentiatorsEnsure customers reach defined activation milestones within the onboarding windowProactively identify confusion, friction, or risk during onboarding-escalate and resolveDocument onboarding outcomes, next steps, and handoff notes clearly in CRMPartner closely with Sales, Marketing, and Customer Experience to ensure a clean transition post onboardingWork a minimum of 40 hours/week between10 AM - 7 pm Eastern Standard Time or later,Monday to FridayWhat We're Looking For:4+ years in Customer Success, Onboarding or Implementation at a Saa S companyExcellent communication and conversational skills, both written and verbalProficient or native level English (full business fluency)Detail-oriented, process-driven, and highly organizedEngaging, personable, and energetic in customer interactionsComfortable working at high volume without losing qualitySales-trained and able to identify business expansion opportunitiesCoachable, performance-driven, accountable, and a strong team player,Proven track record of meeting and/or exceeding a business expansion quota? Bonus Points:Experience working at a telecom Saa SExperience working with real estate agents or using real estate Saa S tools?? Why Smarter Contact?USD base compensation15 days PTO + 5 sick days + 10 floating holidaysHigh autonomy, fast execution, real impactProfessional development benefitWellness benefitEmployment anniversary and birthday giftQuarterly health allowanceRemote-first team with a strong performance cultureThis opportunity is offered as a full-time independent contractor rolePlease Don't Apply If:You prefer a low-pressure, low-output environmentYou're not fluent in English or are uncomfortable communicating directly with cross-functional teamsYou don't meet the minimum customer success experienceNo experience working for a Saa S companyReady to grow with us?We're looking for a proven Customer Onboarding Specialist ready to build the next chapter of their career — and stay for the long haul.If that's you, we'd love to hear from you.
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Cro, Ux Product Specialist
2 semanas atrás
Belo Horizonte, Brasil Fullsession Tempo inteiroCRO, UX Product Specialist (Onboarding, Content) | Remote, Part-time 20-30 hrs FullSession•belo horizonte, estado de minas gerais, br Descrição da vaga About FullSession FullSession is a user behavior analytics platform that helps teams understand how people really use their product or website, remove UX friction, and prove the impact of changes on...
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Cro, Ux Product Specialist
2 semanas atrás
Belo Horizonte, Brasil Fullsession Tempo inteiroCRO, UX Product Specialist (Onboarding, Content) | Remote, Part-time ***** hrs FullSession•belo horizonte, estado de minas gerais, brDescrição da vagaAbout FullSessionFullSession is a user behavior analytics platform that helps teams understand how people really use their product or website, remove UX friction, and prove the impact of changes on...
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Customer Success Specialist
Há 7 dias
Belo Horizonte, Brasil Smarter Contact Tempo inteiroWe're expanding our Customer Success team and hiring a high-performing Customer Success Specialist.You will own the long-term success, retention, and expansion of active customers.This role is analytical, consultative, and performance-driven.You are a partner, not support.If you understand real estate investing, SMS performance, and how to turn data into...
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Italian Customer Service Specialist
Há 7 dias
Belo Horizonte, Brasil Lite Tech (Formerly Lite Organização Ltda) Tempo inteiroCustomer Service Specialist ( SOMENTE ITALIANO) Lite Tech (formerly Lite Organização Ltda) São Paulo, Brazil (Hybrid) Save Apply Estamos Contratando!Costumer Service Specialist Senior Lite Tech | São Paulo (capital) • Modelo Híbrido • 1 vaga Você tem mais de 5 anos de experiência em Customer Experience, Atendimento ao Cliente ou Service Desk e...
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Customer Operations Specialist
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Belo Horizonte, Brasil Sphere Labs Tempo inteiroSummary Sphere is revolutionizing global money movement by building modern financial rails with digital dollars, making transactions simple, affordable, and accessible worldwide.Through our frontend applications, APIs, low-level bank messaging optimizations, and liquidity infrastructure, businesses in emerging markets can send money across borders at scale...
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German Customer Service Specialist
Há 7 dias
Belo Horizonte, Brasil Lite Tech (Formerly Lite Organização Ltda) Tempo inteiroEstamos Contratando!Costumer Service Specialist Senior Lite Tech | São Paulo (capital) • Modelo Híbrido • 1 vaga Você tem mais de 5 anos de experiência em Customer Experience, Atendimento ao Cliente ou Service Desk e busca uma nova oportunidade em uma empresa internacional?Então queremos te conhecer!A Lite Tech (antiga Lite Organização Ltda) está...
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Customer Success Specialist
2 semanas atrás
Porto Belo, Brasil Smarter Contact Tempo inteiroWe're expanding our Customer Success team and hiring a high-performing Customer Success Specialist.You will own the long-term success, retention, and expansion of active customers.This role is analytical, consultative, and performance-driven.You are a partner, not support.If you understand real estate investing, SMS performance, and how to turn data into...
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Customer Service Specialist
Há 2 dias
Belo Horizonte, Brasil Virtual Latinos Tempo inteiroJoin the Virtual Latinos Community!With over5,000+ VA's hiredthat are part of our community and2,500+ companies helped , Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across theUS, Canada, and beyond.Within our community,10+ new job...
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Coordenador (A) Comercial - Onboarding
Há 5 dias
Belo Horizonte, Brasil Grupo Qualitycert Tempo inteiroBelo Horizonte – MG1 posiçãoIntegral CLT PresencialCoordenador(a) Comercial – OnboardingBuscamos um(a) Coordenador(a) Comercial – Onboarding para liderar e estruturar o processo de integração de novos clientes, garantindo uma experiência positiva desde o fechamento do contrato até a ativação completa dos serviços.Esse(a) profissional será...
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Sales Specialist
Há 2 dias
Belo Horizonte, Minas Gerais, Brasil Sebrem Tempo inteiroCompany DescriptionSebrem is a brazilian company located at Minas Gerais who provides natural and chemical solutions based on manganese element. We already sell globally and intend to increase our action abroad.Role DescriptionThis is a full-time hybrid role for a Sales Specialist at Sebrem located in Belo Horizonte, MG, with flexibility for some remote...
