Senior It Support Engineer

1 dia atrás

Cuiabá, Brasil Rain Tempo inteiro

Key ResponsibilitiesRemotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN / Wi-Fi), and firewalls for our physical office hubs.Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security.Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.Drive IT automation initiatives using scripting tools or low-code / no-code platforms to streamline workflows and improve efficiency.Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location.Provide expert IT support for our global teams across the US, India, LATAM, and Europe.Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning.Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment.Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams.Contribute to IT compliance efforts (SOC2, ISO *****, PCI DSS) within a cloud-native infrastructure.Skills and Qualifications7+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce.English is a MUST have.Proven experience providing exceptional IT support to a globally distributed, remote workforce.Experience supporting Mac, Linux, and Windows platforms in a corporate environment.Strong expertise in networking principles (TCP / IP, DNS, VPN)Demonstrated success in driving IT automation or process improvements with measurable outcomes.Hands-on experience managing a distributed IT asset lifecycle using modern asset management tools.Advanced proficiency in Google Workspace administration and automation.Solid experience with Workspace ONE UEM or other modern MDM / UEM solutions (e.g., Jamf, Kandji, Intune).Exceptional documentation, project management, and cross-team collaboration skills, essential for a remote-first environment.Prior experience in a startup, fast-paced, or agile environment is highly desirable.Familiarity with compliance frameworks such as SOC2, PCI, ISO *****.Excellent written and verbal communication skills with a customer-focused mindset.Passion for leveraging AI tools in IT operations or familiarity with emerging AI-enhanced IT solutions.As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws.If you need#J-*****-Ljbffr

  • Senior IT Manager

    Há 3 dias

    Cuiabá, Brasil Roman Health Pharmacy LLC Tempo inteiro

    Join a Global Team Making a Lasting Impact with Lumivero Are you ready to be part of a team that’s changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create...

  • Senior Data Software Engineer

    Há 3 dias

    Cuiabá, Brasil Epam Systems Tempo inteiro

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We are seeking a remote Senior Data Software Engineer to join our team.The right candidate will have a strong technical background with expertise in Apache Spark, Microsoft Azure, and Python.This position offers a unique opportunity to work on a...

  • Technical Support Engineer, Trilogy

    1 semana atrás

    Cuiabá, Brasil Trilogy Tempo inteiro

    Overview Technical Support Engineer, Trilogy (Remote) - $60,000/year USD This role involves solving complex technical issues that require deep expertise across Trilogy’s AI-augmented support ecosystem. You will work to bridge advanced AI capabilities with real customer challenges and help maintain Trilogy’s reputation for exceptional customer support....

  • Senior Software Engineer

    1 dia atrás

    Cuiabá, Brasil Ubiminds Tempo inteiro

    Want to get to the next step in your international career?We can support you!Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint.Ubiminds is assisting a company that is transforming the way organizations discover, engage, and hire the best talent.As an industry leader...

  • Senior Staff Engineer

    1 dia atrás

    Cuiabá, Brasil Lawnstarter Tempo inteiro

    We're urgently hiring a Senior Staff Engineer to join our growing LATAM-based remote team.Help Us Build the Future of Outdoor ServicesAt LawnStarter, we're transforming the $100B+ outdoor home services industry—making it easier for homeowners to book, manage, and enjoy services like lawn care, landscaping, and more.With $30M+ in venture funding and solid...

  • Database Support Engineer

    1 semana atrás

    Cuiabá, Brasil TigerData Tempo inteiro

    At TigerData, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, TigerData accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally...

  • Ruby Senior Engineer | Ref#284250

    1 dia atrás

    Cuiabá, Brasil Bairesdev Tempo inteiro

    Join to apply for the Ruby Senior Engineer | REF#****** role at BairesDev2 days ago Be among the first 25 applicantsJoin to apply for the Ruby Senior Engineer | REF#****** role at BairesDevAt BairesDev, we've been leading the way in technology projects for over 15 years.We deliver cutting-edge solutions to giants like Google and the most innovative startups...

  • Etl Engineer

    Há 3 dias

    Cuiabá, Brasil Bairesdev Tempo inteiro

    Join Our Team as an ETL Engineer - RemoteApply now for the ETL Engineer - Remote Work | REF#****** role at BairesDev.At BairesDev, with over 15 years of experience in technology projects, we deliver innovative solutions to clients like Google and startups in Silicon Valley.Our diverse team of 4,000+ top-tier tech talent works remotely across the globe.We are...

  • Technical Support Engineer II

    4 semanas atrás

    Cuiabá, Brasil Docusign Tempo inteiro

    Overview Join to apply for the Technical Support Engineer II - eSign role at Docusign . Docusign brings agreements to life. Using the Intelligent Agreement Management platform, Docusign helps companies create, commit, and manage agreements with solutions in e-signature and contract lifecycle management (CLM). What you'll do The Technical Support Engineer...

  • Technical Support Engineer- Esg

    Há 3 dias

    Cuiabá, Brasil Sophos Tempo inteiro

    Role SummaryAs a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting-edge technologies in the dynamic software security space.What You Will DoProvide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality...