Technical Support Engineer, Trilogy

3 semanas atrás

Cuiabá, Brasil Trilogy Tempo inteiro

Overview Technical Support Engineer, Trilogy (Remote) - $60,000/year USD This role involves solving complex technical issues that require deep expertise across Trilogy’s AI-augmented support ecosystem. You will work to bridge advanced AI capabilities with real customer challenges and help maintain Trilogy’s reputation for exceptional customer support. What You Will Be Doing Solve complex technical issues that our advanced AI systems cannot resolve independently Analyze patterns in escalated tickets to identify opportunities for AI system improvements Apply deep technical expertise across multiple enterprise software products Close the human-AI gap by feeding your solutions back into our learning systems Master new products rapidly to maintain our exceptional support standards What You Won’t Be Doing Handling routine, repetitive support tickets (our AI systems manage these) Following a gradual onboarding process (you'll be expected to master multiple products within your first month) Relying on management for technical guidance (self-sufficiency is mandatory) Working within a narrow product specialty (you'll develop expertise across our diverse portfolio) Technical Support Engineer Key Responsibilities Seamlessly bridge the gap between advanced AI capabilities and complex customer challenges to deliver exceptional technical support that preserves Trilogy\'s reputation for excellence across our extensive product portfolio. Basic Requirements Minimum 3 years of experience in technical customer support roles Advanced generative AI proficiency beyond basic usage - demonstrated ability to create automated workflows and custom GPTs Exceptional self-learning capabilities with proven ability to master complex technical concepts independently Current residence in North or South America About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. Trilogy has been known for talent, technological innovation, and incubating new businesses. Our focus is on simple customer-facing designs and scalable cloud-based solutions. Trilogy is a place to grow your career and work with motivated people. Working with us This is a full-time (40 hours per week), long-term position. The role is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. For details, see Crossover Job Code: LJ-3330-BR-Florianó-TechnicalSuppo.007 Seniority level Associate Employment type Full-time Job function Engineering, Information Technology, and Customer Service Industries Software Development IT Services and IT Consulting Telecommunications Referrals increase your chances of interviewing at Trilogy. Sign in to set job alerts for “Technical Support Engineer” roles. #J-18808-Ljbffr

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