Customer Support Engineer
1 semana atrás
Join to apply for the Customer Support Engineer role at CloudWalk, Inc. Get AI-powered advice on this job and more exclusive features. About CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically. The Role: You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical challenges. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into victories. What You'll Be Doing: Engage with customers through chats, emails, and calls, providing stellar support and solutions. Dive deep into inquiries and technical troubles, diagnosing and resolving customer issues. Provide alternative solutions to retain and delight customers and clients. Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn. What You'll Need to Succeed: Exceptional communication skills, adept in various interactions. A keen desire to create outstanding customer experiences. Analytical prowess and logical problem-solving skills. A sense of ownership, treating each situation responsibly and diligently. Meticulous attention to detail, with a continuous learning mindset. Fluency in Portuguese. Upper intermediate English skills for internal communication within our diverse, multinational team. Fundamental understanding of prompt engineering, with the ability to effectively interact with AI technologies. Basic knowledge of SQL. Nice To Have: Familiarity with programming languages, especially Ruby or Python. Passion for technology, particularly tools like ChatGPT, and their potential to transform customer experiences. What We Offer: Opportunities to grow and learn in a supportive, dynamic environment. A fully remote, diverse team where autonomy, collaboration, and innovation thrive. Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together. By applying, your data will be processed according to CloudWalk's Privacy Policy, available in Portuguese and English. Seniority level Not Applicable Employment type Full-time Job function Information Technology Referrals increase your chances of interviewing at CloudWalk, Inc. by 2x #J-18808-Ljbffr
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Technical Support Engineer
Há 6 dias
São José da Laje, Brasil Customer Tempo inteiro R$70.000 - R$100.000 por anoHi, I'm Debbie, a Technical Support Manager at I'm looking for a Technical Support Engineer to join our team based in the EMEA region.As a Technical Support Engineer, you'll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating...
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Customer Support Engineer
1 semana atrás
São Paulo, Brasil CloudWalk, Inc. Tempo inteiroJoin to apply for the Customer Support Engineer role at CloudWalk, Inc. Get AI-powered advice on this job and more exclusive features. About CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now...
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Technical Support Engineer
Há 21 horas
São Paulo, Brasil Simetrik Tempo inteiroTechnical Support Engineer Join to apply for the Technical Support Engineer role at Simetrik As a Technical Support Engineer, you will play a crucial role in providing top‑notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our...
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Technical Support Engineer
2 semanas atrás
São Paulo, Brasil SAS Tempo inteiroTechnical Support Engineer Job Locations BR-São Paulo | MX-Mexico City Requisition ID Job Category Technical Support Travel Requirements None Technical Support Engineer - Hybrid, Mexico City, Mexico / Sao Paulo, Brazil We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into...
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Enterprise Support Engineer
Há 7 dias
São Paulo, Brasil HotMic Tempo inteiroAbout HotMicHotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.Role OverviewWe are hiring a Senior Enterprise Support Engineer to work directly...
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Enterprise Support Engineer
Há 7 dias
São Paulo, Brasil HotMic Tempo inteiroAbout HotMic HotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions. Role Overview We are hiring a Senior Enterprise Support Engineer to work...
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Technical Support Engineer Compliance
3 semanas atrás
São Paulo, Brasil Microsoft Tempo inteiroTechnical Support Engineer Compliance Microsoft invites qualified candidates to apply for the Technical Support Engineer Compliance role within the Customer Service & Support team. The Customer Experience and Success (CE&S) organization empowers customers to accelerate business value through differentiated experiences across Microsoft’s portfolio. The...
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Customer Support Engineer
3 semanas atrás
São Paulo, Brasil CloudWalk, Inc. Tempo inteiroJoin to apply for the Customer Support Engineer - PWD/PCD role at CloudWalk, Inc. About CloudWalk We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we’re now expanding our neural network – literally and...
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Technical Support Engineer Compliance
3 semanas atrás
São Paulo, Brasil Microsoft Tempo inteiroJoin to apply for the Technical Support Engineer Compliance role at Microsoft With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited...
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Customer Support Engineer
Há 6 dias
São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiro R$40.000 - R$80.000 por anoAbout CloudWalk:We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.What You'll Be Doing:Engage with customers through chats, emails, and calls,...
