Customer Support Engineer

Há 4 dias

Cuiabá, Brasil CloudWalk, Inc. Tempo inteiro

Join to apply for the Customer Support Engineer role at CloudWalk, Inc. Get AI-powered advice on this job and more exclusive features. About CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically. The Role: You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical challenges. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into victories. What You'll Be Doing: Engage with customers through chats, emails, and calls, providing stellar support and solutions. Dive deep into inquiries and technical troubles, diagnosing and resolving customer issues. Provide alternative solutions to retain and delight customers and clients. Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn. What You'll Need to Succeed: Exceptional communication skills, adept in various interactions. A keen desire to create outstanding customer experiences. Analytical prowess and logical problem-solving skills. A sense of ownership, treating each situation responsibly and diligently. Meticulous attention to detail, with a continuous learning mindset. Fluency in Portuguese. Upper intermediate English skills for internal communication within our diverse, multinational team. Fundamental understanding of prompt engineering, with the ability to effectively interact with AI technologies. Basic knowledge of SQL. Nice To Have: Familiarity with programming languages, especially Ruby or Python. Passion for technology, particularly tools like ChatGPT, and their potential to transform customer experiences. What We Offer: Opportunities to grow and learn in a supportive, dynamic environment. A fully remote, diverse team where autonomy, collaboration, and innovation thrive. Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together. By applying, your data will be processed according to CloudWalk's Privacy Policy, available in Portuguese and English. Seniority level Not Applicable Employment type Full-time Job function Information Technology Referrals increase your chances of interviewing at CloudWalk, Inc. by 2x #J-18808-Ljbffr

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