Enterprise Support Engineer
Há 4 horas
About HotMic
HotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.
Role Overview
We are hiring a Senior Enterprise Support Engineer to work directly with one major enterprise customer. This is a hands-on role involving both full-stack JavaScript development and customer-facing support. You will gather requirements, develop and ship customer-specific features, resolve issues, and keep the customer updated through calls and messages. You’ll also participate in our regular engineering sprints alongside other developers and product staff.
Responsibilities
- Develop and deliver features tailored to a large enterprise customer.
- Provide technical support, troubleshooting, and issue resolution.
- Communicate directly with the customer via calls and messages.
- Work within engineering sprints and coordinate with internal teams.
- Maintain clear, fluent English communication.
Requirements
- Fluent English (spoken and written).
- Senior-level full-stack JavaScript experience.
- Experience working in structured team sprints.
- Background working with enterprise customers or complex implementations.
- Comfortable in a mixed engineering + support role.
- Strong teamwork and ability to work independently.
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