Manager, Enterprise Support

2 semanas atrás

Sao Paulo, Brasil Amazon AWS Services Brazil Ltd Tempo inteiro

Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience
- 4+ years managing technical teams

Job summary
- Manages assigned Enterprise accounts and oversee support cases
- Completes analysis and presents periodic reviews of operational performance to customer
- Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning
- Makes recommendations on how new AWS offerings fit in the company architecture
- Advocate for customer features and requirements within AWS (be their voice internally)
- Participates in customers meetings (onsite or via phone)
- Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Excellent oral and written communication skills in English
- Passionate about customers and new technology
- Experience working with enterprise software companies
- Past experience as a systems administration, network engineer, or software development engineer
- Innovative thinking and bias for action balanced with a strong customer and quality focus
- Record of driving projects to improve support-related processes and the technical support experience

Amazon is an Equal Opportunity-Affirmative Action Employer - Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.

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