Support Engineer

Há 5 dias

São Paulo, Brasil Grid Dynamics Tempo inteiro

Join to apply for the Support Engineer role at Grid Dynamics

Join to apply for the Support Engineer role at Grid Dynamics

Get AI-powered advice on this job and more exclusive features.

We are looking for a Support Engineer to work in a big software development company, and help them with their products. If you are interested in the world of IT, and learning things beyond your formal role, this may be for you
Responsibilities
Responsibilities

  • Thoroughly investigating user issues to provide accurate bug localization and suggest workarounds if possible.
  • Reproducing issues based on user reports.
  • Providing technical support through ticketing systems, community forums, and social media.
  • Learning every aspect of the product.
  • Collecting project knowledge to share common answers and workarounds with external users.
  • Communicating with project stakeholders, including developers, QAs, the marketing team, and others.
Requirements
Requirements
  • 2+ years of experience in tech support, involving technical troubleshooting, priorities/SLAs, high volumes of incoming requests, customer satisfaction/quality control.
  • English proficiency (written and spoken).
  • Familiarity with IDEs (any). Formal or informal experience.
  • Understanding of Git (at least a general concept of it).
  • CLI/Terminal experience/understanding in Linux or Windows (basic commands).
  • Network basics (e.g. how DNS and HTTPS work, differences between some concepts, etc).
We offer
  • Flexible working hours (full-time).
  • One "Flex Day" off per month.
  • 10 business days of vacation.
  • Swiss Medical health coverage.
  • 100% remote work.
  • Permanent contract with salary reviews every four months (PESOS ARG).
  • Access to Udemy and Platzi for professional training.
  • Employee Assistance Program (financial, nutritional, psychological support, etc.).
  • Fully covered English classes during working hours.
  • Discounts on Club de Beneficios and Samsung products.
  • Birthday day off.
About Us
Grid Dynamics (NASDAQ: GDYN), is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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