Support Engineer

2 semanas atrás


São Paulo, Brasil Instaleap Tempo inteiro

Join to apply for the Support Engineer role at Instaleap 5 days ago Be among the first 25 applicants Responsibilities Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these. Cooperate and support their fellow Support in resolving the incidents they require. Ensure compliance with the SLA for the resolution of cases established with clients. Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates. Seek to impact on your colleagues for the improvement of the Support service. Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team. Qualifications + 2 years in Support related positions. Demonstrated interest in technical field and development/ automatization. Ability to influence and build effective working relationships with all levels of the organization. Experience working in agile environments. Your SuperPowers The primary language is Portuguese, but advanced conversational English and Spanish in an intermediate level is required for collaboration with LATAM Teams. Intermediate SQL level. Remote collaboration capabilities. High skills in communicating complex technical issues to both technical and non-technical audiences. Problem solving skills. Knowledge of programming language desirable (no development experience). Benefits Hybrid Work: Work together as a team Flexible hours: We trust your work and skills Workstation Paid BYOD. 25 days PTO Seniority level Entry level Employment type Full-time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Instaleap by 2x #J-18808-Ljbffr


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