Support Engineer

3 semanas atrás

São Paulo, São Paulo, Brasil Instaleap Tempo inteiro

Join to apply for the Support Engineer role at Instaleap

5 days ago Be among the first 25 applicants

Responsibilities
  • Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
  • Cooperate and support their fellow Support in resolving the incidents they require.
  • Ensure compliance with the SLA for the resolution of cases established with clients.
  • Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
  • Seek to impact on your colleagues for the improvement of the Support service.
  • Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.
Qualifications
  • + 2 years in Support related positions.
  • Demonstrated interest in technical field and development/ automatization.
  • Ability to influence and build effective working relationships with all levels of the organization.
  • Experience working in agile environments.
Your SuperPowers
  • The primary language is Portuguese, but advanced conversational English and Spanish in an intermediate level is required for collaboration with LATAM Teams.
  • Intermediate SQL level.
  • Remote collaboration capabilities.
  • High skills in communicating complex technical issues to both technical and non-technical audiences.
  • Problem solving skills.
  • Knowledge of programming language desirable (no development experience).
Benefits
  • Hybrid Work: Work together as a team
  • Flexible hours: We trust your work and skills
  • Workstation Paid BYOD.
  • 25 days PTO
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development

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