Technical Support Engineer

1 dia atrás

São Paulo, Brasil Softbinator Technologies Tempo inteiro

About us

At Softbinator Technologies , we’re driven by innovation and excellence. As an engineer here, you’ll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you’ll tackle real-world problems , collaborate with exceptionally talented engineers , and build cutting-edge solutions that have a tangible impact.
We’re entering a new era of software development where engineers don’t just write code - they orchestrate, prompt, and collaborate with AI to build faster, better, and more creatively than ever before.
We're not just embracing AI - we're building with it, around it, and through it.

What we are looking for

A UiPath Support Engineer with solid experience in managing and optimising automation solutions. You’re someone who thrives in service-oriented environments, understands ITIL-driven processes, and brings both technical know-how and a customer-first approach.

With these skills, you are our perfect match

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
At least 2+ years of hands-on experience with UiPath Studio, Assistant, and Orchestrator.
Proven background in incident, change, and problem management .
Strong technical skills in C# or VB.NET, SQL, REST APIs .
Familiarity with Jira, ServiceNow, or other ticketing platforms .
Understanding of UiPath platform infrastructure (e.g., Orchestrator setup, robot provisioning).
Ability to troubleshoot efficiently, prioritize requests, and deliver timely resolutions.
Excellent English communication skills, both written and spoken.
Collaborative mindset, customer orientation, and adaptability.
It is a plus if you have experience with UiPath advanced features such as Document Understanding, AI Center, Action Center, or Process Mining .
Relevant exposure to enterprise-level support or managed services environments is preferable, but not mandatory
Knowledge of VBA and Microsoft Office automation is also a plus.

Agile mindset: proactive, communicative, and capable of delivering value in incremental steps.
Strong verbal and written English communication skills.

How you’ll drive success
Ensure seamless operation of production automations by providing L1/L2/L3 support .
Continuously monitor bot’s performance and availability, addressing issues proactively.
Respond to incidents and requests in line with ITIL best practices .
Implement small enhancements and ensure solutions remain robust, reusable, and scalable.
Partner with business users to troubleshoot issues and roll out improvements.
Keep documentation updated and processes refined for smooth support operations.
Act as the bridge between automation developers, business stakeholders, and operations teams.

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