Technical Support

1 dia atrás

Cuiabá, Brasil Starshipit Tempo inteiro

Technical Support & Onboarding Specialist At Starshipit, we’re on a mission to empower retailers to deliver great shipping experiences. Our customers are at the heart of everything we do and we’re looking for someone who can support them by delivering an exceptional experience. As a Technical Support & Onboarding Specialist , you’ll be the friendly, knowledgeable face of Starshipit for our new and existing customers. Whether you’re resolving a support ticket, guiding a retailer through setup, or troubleshooting a technical issue, you’ll make a lasting impact by ensuring every customer feels supported, understood, and empowered to succeed. This role will be working remotely full time What You’ll Do Be the first point of contact for customer support queries - triaging, resolving, or escalating as needed. Confidently resolve first-level support tickets and technical questions with clarity and care. Proactively manage onboarding journeys, ensuring customers get set up efficiently and hit their key milestones. Troubleshoot issues with accuracy and urgency, collaborating with product and engineering where necessary. Maintain momentum across your onboarding and support workflows without losing sight of detail. Strive for top-notch customer satisfaction Help improve internal processes by identifying customer pain points, feedback themes, and opportunities. What You’ll Bring Demonstrated experience in a customer-facing technical role Confident communicator with strong written and verbal skills in English Technically curious with a knack for troubleshooting Organised and able to manage multiple tasks and priorities Self-starter who takes initiative and works well in a team Comfortable learning new tools and explaining complex concepts simply Life at Starshipit Our people are what make us great, and our culture is something we’re especially proud of. We’re a team who love what we do. Not only are we diverse, we’re inclusive which means our people can be themselves. Every idea and perspective is valuable and reflected in how we interact with our partners, customers and teams. We’ve got the perks covered with: Dedicated learning and development fund to support your career and performance goals Accelerated career growth – we’re big on promoting from within Flexible working opportunities Starshipit is an equal opportunity employer committed to fostering a diverse, equitable and inclusive workplace. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, race, disability, ethnicity, family or marital status, gender identity, political affiliation, religion, sexual orientation, or any other legally characteristics and encourage candidates from all backgrounds to apply. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Starshipit by 2x Get notified about new Technical Support Specialist jobs in Brazil . Senior Technical Support Specialist - Remote Work IT Support Analyst - Remote Work | REF# Blumenau, Santa Catarina, Brazil 1 day ago IT Support Analyst - Remote Work | REF# We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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