Regional Operations Expert

Há 2 dias

Belo Horizonte, Brasil Keeta Tempo inteiro

What you'll do Daily Operations Management : Serve as the main point of contact for day-to-day operational activities within the assigned region, including workforce scheduling, issue resolution, and performance tracking.Performance Monitoring : Track, analyze, and report on key performance indicators (KPIs) such as productivity, order fulfillment accuracy, on-time delivery, and safety metrics for the 3PL workforce.Workforce Oversight : Work closely with 3PL site and shift managers to ensure the workforce is adequately staffed, trained, and performing according to contractual Service Level Agreements (SLAs) and internal company standards.Issue Resolution : Proactively identify and resolve operational bottlenecks and service failures by coordinating with 3PL partners and internal teams.Process Improvement : Drive continuous improvement initiatives at a regional level, focusing on optimizing warehouse processes, workforce efficiency, and cost reduction in collaboration with 3PLs.Quality Assurance : Conduct regular operational audits and site visits to ensure 3PL operations meet all quality, safety, and compliance standards.Communication & Collaboration : Facilitate effective communication between 3PL partners and internal stakeholders, including Quality, Procurement, and Supply Chain teams, to align on operational goals.Reporting : Prepare and deliver performance reports and operational updates to senior management, highlighting regional performance, challenges, and action plans.Problem-Solving : React with appropriate urgency to situations requiring a quick turnaround and demonstrate strong problem-solving skills to address unexpected issues.What We Need From You Education : Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.Experience : Proven experience in operations management.Skills : Operational Expertise : Deep understanding of logistics operations, including, picking, packing, and shipping.Food delivery experience as a nice to have.Analytical Skills : Strong ability to analyze data, interpret KPIs, and identify trends to drive operational improvements.Communication : Excellent interpersonal and communication skills to build and maintain strong relationships with partners and internal teams.Adaptability : Ability to work effectively in a fast-paced, dynamic environment with strong attention to detail.

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