It Technical Expert

Há 6 dias


Belo Horizonte, Brasil Bebeetechnical Tempo inteiro

Key Responsibilities:Remotely design, manage and troubleshoot IT infrastructure including cloud-managed networks (LAN/Wi-Fi), firewalls for our physical office hubs.Lead IT infrastructure technology projects for a distributed workforce ensuring high availability performance security.Manage enhance Workspace ONE UEM deployments zero-touch device provisioning lifecycle management and security compliance.Drive IT automation initiatives using scripting tools low-code/no-code platforms to streamline workflows improve efficiency.Act as customer experience champion ensuring responsive high-quality support all employees regardless location.Provide expert IT support global teams US India LATAM Europe.Administer Google Workspace user provisioning security settings integrations advanced troubleshooting.Oversee end-to-end IT asset lifecycle remote workforce procurement zero-touch deployment tracking secure decommissioning.Support optimize collaboration tools Slack Jira Service Management Zoom Confluence Google Meet.Standardize document IT processes robust knowledge bases support procedures remote-first environment.Lead remote onboarding offboarding operations coordinating Compliance People Security teams.Contribute IT compliance efforts SOC2 ISO 27001 PCI DSS cloud-native infrastructure.Requirements:7+ years IT Experience ideally least 2 years senior lead role supporting remote hybrid workforce English MUST have.Proven experience providing exceptional IT support globally distributed remote workforce.Experience supporting Mac Linux Windows platforms corporate environment.Strong expertise networking principles TCP/IP DNS VPN demonstrated success driving IT automation process improvements measurable outcomes.Hands-on experience managing distributed IT asset lifecycle modern asset management tools advanced proficiency Google Workspace administration automation.Solid experience Workspace ONE UEM modern MDM/UEM solutions e.g. Jamf Kandji Intune.Exceptional documentation project management cross-team collaboration skills essential remote-first environment prior experience startup fast-paced agile environment highly desirable.Familiarity compliance frameworks SOC2 PCI ISO 27001 excellent written verbal communication skills customer-focused mindset passion leveraging AI tools IT operations familiarity emerging AI-enhanced IT solutions.



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