Information Technology Manager

OverviewJoin to apply for the Information Technology Manager role at LEDN.Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Our team is diverse, values integrity, and is focused on innovation and progress in building and democratizing access to the global economy.Role reports to the Director of IT.This is a full-time position on the Cybersecurity/IT Engineering team.What you will doBe customer-facing and act as the first line of support; own support interactions with employees via Slack, Jira, and other tools.Proactively manage Mac endpoints and mobile devices, procure and deliver technology equipment, and onboard/offboard employees with best-in-class experiences.Design, test, build, and document programs, policies, and tools; contribute improvements to existing knowledge bases.Support and manage SaaS applications (Google Workspace, Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc.).Manage Mac endpoint and mobile device management tools (e.g., MDM, EMM, Jamf).Contribute to improvements on identity and access management (IDP and SSO tools such as G Suite and Okta).Detail solutions, craft help articles, and automate routine tasks; respond to and resolve critical incidents end-to-end.Balance help desk tickets with project work; operate in sprints and document work in Jira.Set and pursue objectives and key results aligned with team and company goals.What you bring to Ledn7+ years in SaaS systems administration (Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite).Ability to create automations using Bash, Zsh, Python, etc.; familiarity with open source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.).Experience integrating SSO into Okta and creating workflows in Okta; working with APIs to integrate systems.Remote support experience across multiple countries/time zones; experience shipping and receiving hardware and understanding customs.Excellent written and verbal communication; ability to explain technical concepts clearly and empathetically.Strong documentation skills and ability to craft helpful articles; proactive approach to solving problems.Security-focused mindset; understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and OSI model troubleshooting.Self-management capability to scope projects and coordinate across teams; strong organizational and time-management skills.Nice to haveSome familiarity with AWS.Experience with GAM and command-line tools for efficiency.Jamf, Okta, Google Workspace certifications.Culture fit: adaptable, resilient, and able to navigate ambiguity in a high-growth environment; collaborative leadership with empathy.What we offerComprehensive total rewards package including benefits and startup-friendly equity; remote work option for up to 180 days per year (subject to restrictions).Competitive PTO and ownership in the company; employees are stakeholders in Ledn's future.A remote-first, globally distributed team and an inclusive culture that values diversity.Equal opportunity and recruitmentLedn is an equal opportunity employer and values inclusivity and diversity.We do not accept unsolicited agency resumes.For accommodation requests throughout the recruitment process, please email us.Requests will be addressed confidentially.We may ask shortlisted candidates to submit a short video response and may review publicly available social media activity relevant to the role.Locations and posting notesItapema, Santa Catarina, Brazil; Navegantes, Santa Catarina, Brazil; Porto Belo, Santa Catarina, Brazil; Brusque, Santa Catarina, Brazil; Tijucas, Santa Catarina, Brazil; Gaspar, Santa Catarina, Brazil (4 weeks ago postings).#J-*****-Ljbffr