Trilingual Support Analyst

Job Description JOB ACTIVITIESTroubleshoot and resolve customer issues through cases, phone calls, e-mails (and chat)Handle (sales and) partners inquiries, post-sale related customer service inquiries, service/ repair and technical support requests, including troubleshooting technical issuesSalesforce Case ManagementNetwork with internal business partners in order to investigate and resolve a customer's issuesPerform user setups as it relates to Portal accessExercise multi-tasking skills when managing multiple systems and applications during cases treatment interactionsProactively utilize strong problem-solving skills in order to deliver customer-focused solutionsRecommend continuous process improvements within the teamResearch and pursue information that assists in resolving the issuesProactively identify areas for process improvement within the team and make recommendations accordingly.JOB RESPONSIBILITIESAct as a point of contact for customers for any complaints, inquiries and issuesProvide remote support and update tickets within the customer Service Level AgreementProvide technical escalation and reporting for incidentsMonitor issue resolution status and duration – own issues on behalf of the customerContinuously acquire necessary product and service expertiseAttend educational workshops and trainings to develop sufficient knowledge to conduct support activitiesHelp meet all operational goals: being willing to cross functional boundaries as and when required.Delivering customer professional servicesBasic RequirementsLanguages: Native Portuguese speaker; fluent in both Spanish and English (excellent spoken and written skills required for all languages).
Experience/Education:A recent graduate with a Bachelor's degree; ORA candidate with a minimum of two (2) years of experience in a customer service or technical support role.Availability: Willingness and ability to work in shifts.Core Competencies & Attributes:Customer-Centric & Detail-Oriented: Strong customer focus, a commitment to providing excellent service, and meticulous attention to detail.Proactive & Accountable: A confident, proactive approach with a strong sense of ownership, responsibility, and the ability to work autonomously, making decisions with minimal supervision and ensuring thorough follow-through.Adaptable & Growth-Oriented: Highly motivated, adaptable to changing processes, and eager to learn new technologies and develop professionally; demonstrates diligence and determination in overcoming challenges to provide reliable support.Communication & Interpersonal Skills: Exceptional interpersonal skills with excellent written and verbal communication abilities.Analytical & Problem-Solving: Strong observation, research, and analytical skills to effectively troubleshoot and resolve issues.Collaborative: Ability to work effectively both independently and as a cooperative member of a team.DESIRABLE REQUIREMENTSExperience with Salesforce (Service Cloud)Google Suite skillsJob Type: Full-time (10am to 7pm)Job Location: Morumbi, São Paulo, SP#LI-WC1Travel RequirementsNoneRelocation ProvidedNonePosition TypeNew GradReferral Payment PlanYesEEO StatementMotorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.