(Fluent English, Cybersecurity) Technical Support Consultant

1 semana atrás

Belo Horizonte, Brasil Supportyourapp Tempo inteiro

Overview(Fluent English, Cybersecurity) Technical Support Consultant (LATAM, remotely)Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will do:Provide exceptional customer support via emailsTroubleshoot technical products and applicationsProvide product information and assist with sales-related questionsBuild positive and long-lasting relationships with customersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client's products and servicesCommunicate with developers and other departments of various IT companiesQualificationsExcellent English skills (at least C1 for both spoken and written)Experience in customer service within a SaaS or cybersecurity companyComfortable with technology and eager to learn new toolsKPI-driven, with a clear understanding of performance metricsHands-on experience with CRM (Zendesk preferred)Creative thinker, able to propose alternate solutions when neededPatience and resilience when handling complex cases or difficult customersPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)The items listed in this section may vary depending on the terms of your engagement.Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedWho we areSupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since ****, we have become an industry leader in premium outsourced customer support and now operate with 8 hubs around the world.We treat our team like our clients, offering unlimited care, an individual approach, and a positive experience.We welcome people with diverse backgrounds and experiences.Send your CV in English, highlighting your outstanding skillsVisit our website: detailsSeniority level: AssociateEmployment type: ContractJob function: Customer ServiceIndustries: IT Services and IT Consulting#J-*****-Ljbffr

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